Shift Manager (Jamba Kapahulu)

Fresh Dining Concepts; Honolulu (HI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager for its vibrant store. In this role, you'll oversee daily operations, ensuring exceptional customer experiences while leading a dynamic team. You'll be responsible for product preparation, staff coordination, and maintaining high standards of cleanliness and safety. This position offers an exciting opportunity to develop your leadership skills in a fast-paced environment, contributing to a brand known for its quality and service. If you're passionate about the food industry and thrive in a team-oriented atmosphere, this role is perfect for you.

Benefits

Flexible Scheduling

Employee Discounts

Training and Development Opportunities

Health and Safety Training

Qualifications

• 6 months to 2 years of experience in retail management or food service.
• Must have current food handler certification or ability to obtain it.

Responsibilities

• Supervise team members and delegate tasks during shifts.
• Ensure exceptional customer service and maintain store operations.

Skills

Retail Management

Food Service Experience

Leadership Skills

Customer Service

Basic Math Skills

Education

High School Diploma

Tools

POS Systems

Food Preparation Machinery

Job description

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Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary

A Shift Manager functions as the person in charge of the store in the absence of, or as directed by the General Manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to their guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s and Cinnabon operation standards and policies. This role is critical in providing our guests with outstanding experience.

Essential Duties And Responsibilities

Include but are not limited to:

• Perform all the Team Member’s responsibilities such as preparing dough and other products (lemonade, butter, dips, Cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels /Cinnabons/yogurt.
• Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Responsible for overseeing exceptional customer in-store experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times.
• Execute and deliver quality store operations:
• Clean blenders, small wares, merchandise and store facility as necessary.
• Must be able to operate food preparation machinery (per age requirement).
• Maintain stocking of all supplies per inventory guidelines.
• Adhere to all Jamba food, safety and security guidelines while respecting Jamba property.
• Master stations operations of the store.
• Provide a healthy consistent product that follows health, safety, and sanitation standards for all products.
• Support brand adherence and support training of team members.
• Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team.
• In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift.
• Monitor product quality and adherence to proper operating procedures; handle complaints as required.
• Ensure guest service and a positive guest experience.
• Address, respond to, and resolve guests’ needs, questions, and complaints, as required.
• Ensure all opening/closing procedures are performed, including daily and scheduled maintenance and cleaning procedures.
• Responsible for store funds during shift assigned. Access to bottom safe to issue and replace shift drawers/till and make change.
• Run register reports, complete Daily Cash Reports, and hourly reading sheets. If closing, complete the Sales Log report.
• Follow all cash management and cash register policies and ensure proper cash management practices.
• Comply with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts policies/procedures including relevant federal and state regulations (e.g., safety, OSHA, EPA, Right to Know, EEO, ADA).

Qualifications

• Must be 18 years old or older.
• 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience.
• Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
• Basic math and reading skills, including simple addition, multiplication, and subtraction.
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Leadership, coaching, and respectful communication skills.
• Strong guest focus with excellent people skills; positive attitude and teachable spirit.
• Availability to work shifts, including nights, weekends, and holidays.
• Compliance with all health and sanitation laws and regulations.

Preferred Qualifications

• Experience with computers, smartphones, iPads, retail handhelds, and POS systems.
• Knowledge of the food industry or retail operations (preferred but not required).

Job Requirements/Physical Demands

• Prolonged standing, walking, squatting, bending, and repetitive hand/arm motions.
• Ability to lift 50+ pounds.
• Work in a fast-paced environment dealing with POS systems, guests, and staff.
• Work with agility.
• Occasional long hours as per applicable laws.

Age Requirements

• Minimum age to operate oven: 16 years old (not using freight elevator).
• Minimum age to operate mixer: 18 years old.

License/Certifications

• Reliable transportation.
• Current ServSafe certification required; must pass within 30 days if not current.
• Food Handler Permit as required by law.
• Compliance with all local Health Department requirements.

Work Environment

• Characteristics of the work environment are as described for essential job functions.

The duties, responsibilities, and requirements are representative and not exhaustive.