Shift Manager II

HMSHost; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

HMSHost is seeking a Manager II to support Branch management in executing restaurant operations. The role includes supervising staff, ensuring compliance with health and safety standards, and managing daily restaurant activities. Ideal candidates will have substantial food service and supervisory experience.

Benefits

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company match

Tuition reimbursement

Training and exciting career growth opportunities

Qualifications

• Minimum 4 years in food and beverage and cash handling.
• Minimum 2 years in supervisory role in a restaurant.
• Ability to communicate effectively.

Responsibilities

• Oversees daily operations and associates in multiple restaurants.
• Completes opening, daily, and closing checklists.
• Ensures compliance with health and safety standards.

Skills

Cash handling

Customer service

Knowledge of sanitary and safety standards

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the Manager II (MGRII) position is to assist Branch management in executing complex QSR or Casual Dine or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRII uses prescribed policies and procedures to make management decisions.

Essential Functions:

1. Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
2. Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined group of restaurants or points-of-sale.
3. Ensures compliance with all company adult beverage policies, and ensures staff understand and follow AB procedures.
4. Participates in the interview process, provides input in hiring, and recommends termination, promotion, or other status changes to the GM.
5. Assigns work tasks, participates in preparing schedules, and ensures shift coverage.
6. Ensures all associates take mandated rest breaks and meal periods.
7. Maintains display areas to be clean, stocked, and visually appealing.
8. Ensures all equipment is in good working order.
9. Operates cash register, handles transactions following HMSHost cash policies, and maintains security of cash.
10. Monitors compliance with wellness and safety procedures, reports safety concerns.
11. Performs all Health and Safety activities as specified in the Manager’s Guide.
12. Places orders, receives goods, and processes invoices.
13. Ensures current contact information for all associates is maintained.

Requirements:

• Ability to work various shifts, including opening, busy day parts, and closing.
• Knowledge of sanitary, safety, and health standards, and HACCP procedures.

Reporting relationship and other important information

• The MGRII position is classified as Non-Exempt under the Fair Labor Standards Act.
• Typically reports to the General Manager, Director of Operations, or a Multi-Unit Manager.
• Expected to work a varied and rotating schedule, including some opening and closing shifts.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Minimum of 4 years food and beverage, cash handling, and customer service experience.
• Minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or kitchen.
• Ability to speak, read, and understand instructions, policies, and communicate effectively with customers.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Source: HMSHost