Shift Manager I

HMSHost; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

HMSHost seeks a Shift Manager I to support operations at Newark Airport. The ideal candidate will manage staff, oversee restaurant operations, and ensure compliance with safety regulations. This role requires customer service expertise and supervisory experience in a fast-paced environment, offering a dynamic work schedule.

Qualifications

• Minimum 2 years experience in food and beverage and customer service.
• At least 6 months supervisory experience in a restaurant or production kitchen.

Responsibilities

• Supervise daily operations and staff activities.
• Ensure compliance with health and safety standards.
• Manage cash handling and transaction procedures.

Skills

Customer Service

Cash Handling

Supervision

Job description

Airport Location:Newark Airport F&B Term B

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Shift Manager I

200041

Purpose:

The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions:

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures

Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit

Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered

Actively ensures all associates take all mandated rest breaks and meal periods

Ensures display areas are appropriately clean, stocked, and visually appealing

Ensures all equipment is in good working order

Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times

Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM

Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Places orders for individual units, receives goods, processes invoices

Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.

Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information:

The MGRI position as described falls under the Fair Labor Standards act as a Non-Exempt position

The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.

The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a minimum of 2 years food and beverage, cash handling, and customer service experience

Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Additional Information:

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Source: HMSHost