Shift Manager I

HMSHost; Elizabeth (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

HMSHost is looking for a Manager I (MGRI) to assist in executing restaurant operations. The role involves overseeing staff, completing daily checklists, and ensuring compliance with health and safety standards. Qualified candidates have supervisory experience and are able to communicate effectively with customers.

Benefits

Health, dental, and vision insurance

Generous paid time off

Meal and transportation benefits

401(k) retirement plan with company match

Tuition reimbursement

Training and career growth opportunities

Qualifications

• Minimum 2 years of food and beverage, cash handling, and customer service experience.
• Minimum 6 months of supervisory or lead experience in a restaurant or kitchen.
• Ability to communicate effectively and engage with customers.

Responsibilities

• Assist AGM/GM in managing daily activities of associates.
• Complete opening, daily, and closing procedures/checklists.
• Participate in hiring and manage scheduling tasks.

Skills

Customer service

Food and beverage knowledge

Cash handling

Sanitation and safety standards knowledge

Job description

With a career at HMSHost, you really benefit! We Offer:

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick leave)
• Holiday pay
• Meal and transportation benefits
• *401(k) retirement plan with company match
• *Company-paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position; ask your recruiter for details.

Purpose:

The Manager I (MGRI) position assists branch management in executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, operational, staffed, and meets high standards. The MGRI follows policies and procedures to make management decisions.

Essential Functions:

1. Completes opening, daily, and closing procedures/checklists as per company policies.
2. Assists the AGM/GM in managing by supervising daily activities of associates within designated restaurants or points-of-sale.
3. Participates in hiring, provides input for termination, promotion, or other status changes, and recommends these to the GM.
4. Assigns tasks, prepares schedules, and ensures shifts are covered.
5. Ensures associates take mandated rest and meal breaks.
6. Maintains display areas to be clean, stocked, and visually appealing.
7. Checks that all equipment is functional.
8. Operates cash registers, processes transactions, and maintains cash security following HMSHost policies.
9. Monitors wellness and safety compliance, reports concerns, and promotes safety awareness.
10. Performs all health and safety activities as per the Manager’s Guide to Associate Health and Safety.
11. Places orders, receives goods, and processes invoices.
12. Ensures current contact information for all restaurant associates is maintained.

Requirements:

• Ability to work various shifts, including opening, busy times, and closing.
• Knowledge of applicable sanitation, safety, and health standards, including HACCP.

Reporting Relationships and Other Information:

• The MGRI position is classified as non-exempt under the Fair Labor Standards Act.
• Typically reports to the General Manager, Director of Operations, or a Multi-Unit Manager.
• Requires a varied, rotating schedule to cover different shifts throughout the week.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Minimum 2 years of food and beverage, cash handling, and customer service experience.
• Minimum 6 months of supervisory or lead experience in a restaurant or kitchen.
• Ability to communicate effectively, read instructions, and engage with customers comfortably.

Additional Information:

Visit https://www.hmshost.com/ for more about HMSHost and career opportunities.

We are an Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and a Drug-Free Workplace (DFW).