Shift Manager (Hamptons)

New York Pilates; Village of Woodbury (NY); On-site; USD 24,000 - 50,000; Full time

Job summary

New York Pilates seeks a Shift Manager across the Hamptons Region responsible for overseeing daily operations, leading a team, and managing customer relations. The role requires strong leadership, sales achievements, and the ability to maintain high standards in a dynamic fitness environment. Candidates must be available to work varied shifts, including nights and weekends, and will enjoy competitive benefits and growth opportunities.

Benefits

Paid Time Off

Tuition Assistance

Health Benefits

Complimentary NYP Membership

Continuing Education stipend

Qualifications

• 5+ years in boutique fitness or 3+ years in retail management.
• History of achieving sales goals.
• Excellent interpersonal communication skills.

Responsibilities

• Manage shift operations and team performance.
• Achieve monthly sales targets through effective strategies.
• Ensure compliance with company policies and safety standards.

Skills

Leadership

Customer Service

Communication

Problem Solving

Sales Strategies

Education

Experience in boutique fitness industry

Management experience

Retail experience

Job description

New York Pilates is hiring for Shift Managers across the Hamptons Region. As the Shift Manager you will provide managerial support when the Store Manager or other business leaders are not available on-site. You are responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift. Your duties include managing/ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. You make sure that your team is meeting benchmarks for success, take care of employee absences, resolve issues with equipment, and closing or opening tasks, plus ensuring all customer and student responses will be handled in a timely manner and up to NYP standards.

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a part-time or full-time, hourly position. All candidates must be available to work nights, weekends, and holidays; in line with our Studio business hours.

The interview process will include video submission outlining details around your experience and highlighting your personality; We can’t wait to meet you!

The Role

• Act as a Manager on Duty: Serve as the MOD when needed with the responsibility to assign tasks, supervise employees, and manage shift performance.
• Achieve Sales Targets: Meet or exceed monthly sales targets through proactive selling strategies and relationship management.
• Performance & Standards: Ensure brand standards, goals, and equipment are all up to the NYP standard.
• Student & Customer Relations: Build strong relationships, troubleshoot issues, and resolve conflicts effectively and efficiently.
• Project & Attendance Management: Oversee projects, monitor attendance, and communicate needs. Support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met.
• Compliance: Adhere to company policies, safety standards, and handle emergency communication.
• Other duties as assigned

Requirements :

• 5+ years in the boutique fitness industry and/or 3+ years in a managerial or supervisory role in the retail space
• Minimum 3 years of experience working in retail and driving sales
• Demonstrated history of consistently achieving monthly sales goals
• Ability to manage customer expectations and proven experience in customer experience
• Company Ambassadorship: promotes the company through own actions and relationship
• Adaptability and Resilience: willing and able to be flexible and pivot based on prioritization of student and/or business needs
• Grit and Problem Solving: ability to persevere toward a goal despite being confronted by obstacles and distractions
• Excellent interpersonal and verbal communication skills
• Leadership skills with ability to set-goals and motivate team members

Bonus Points!

• Love for Pilates and Group Fitness classes
• Co-Collaborating with Teams

The Offer

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

There is a $24/hr pay rate for this role. Candidates will be required to regularly work at a minimum of 15 hours/week for part-time opportunities and 30-40 hours/week for full-time opportunities .

PTO

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away!

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education

• $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year.

We Want You!

New York Pilates is hiring for Shift Managers across the Hamptons Region. As the Shift Manager you will provide managerial support when the Store Manager or other business leaders are not available on-site. You are responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift. Your duties include managing/ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. You make sure that your team is meeting benchmarks for success, take care of employee absences, resolve issues with equipment, and closing or opening tasks, plus ensuring all customer and student responses will be handled in a timely manner and up to NYP standards.

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a part-time or full-time, hourly position. All candidates must be available to work nights, weekends, and holidays; in line with our Studio business hours.

The interview process will include video submission outlining details around your experience and highlighting your personality; We can’t wait to meet you!

The Role

• Act as a Manager on Duty: Serve as the MOD when needed with the responsibility to assign tasks, supervise employees, and manage shift performance.
• Achieve Sales Targets: Meet or exceed monthly sales targets through proactive selling strategies and relationship management.
• Performance & Standards: Ensure brand standards, goals, and equipment are all up to the NYP standard.
• Student & Customer Relations: Build strong relationships, troubleshoot issues, and resolve conflicts effectively and efficiently.
• Project & Attendance Management: Oversee projects, monitor attendance, and communicate needs. Support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met.
• Compliance: Adhere to company policies, safety standards, and handle emergency communication.
• Other duties as assigned

Requirements :

• 5+ years in the boutique fitness industry and/or 3+ years in a managerial or supervisory role in the retail space
• Minimum 3 years of experience working in retail and driving sales
• Demonstrated history of consistently achieving monthly sales goals
• Ability to manage customer expectations and proven experience in customer experience
• Company Ambassadorship: promotes the company through own actions and relationship
• Adaptability and Resilience: willing and able to be flexible and pivot based on prioritization of student and/or business needs
• Grit and Problem Solving: ability to persevere toward a goal despite being confronted by obstacles and distractions
• Excellent interpersonal and verbal communication skills
• Effective decision-making skills
• Leadership skills with ability to set-goals and motivate team members

Bonus Points!

• Love for Pilates and Group Fitness classes
• Co-Collaborating with Teams

The Offer

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

Competitive Compensation

There is a $24/hr pay rate for this role. Candidates will be required to regularly work at a minimum of 15 hours/week for part-time opportunities and 30-40 hours/week for full-time opportunities .

PTO

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away!

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

Tuition Assistance

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education

• $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

Health Benefits

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year.

Free NYP Membership

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will Unlimited complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends!

What's your citizenship / employment eligibility?*

Are you available to work a morning shift (6am-11am)?*

Are you available to work a mid-day shift (11am-4pm)?*

Are you available to work an evening shift (4pm-9pm)?*

Are you available to work weekends (Saturday and Sunday)?*