Shift Manager | Doc Crow's Louisville

Schulte Restaurant Group; Louisville (KY); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health & Life Insurance

401k with match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Front of House Manager for Doc Crows in Louisville. You will oversee daily restaurant operations, lead front-of-house staff, and partner with leadership to deliver exceptional guest experiences.

We offer a comprehensive benefits package, daily pay options, telemedicine, health and life insurance, 401k with company match, and paid time off. Join a team-focused culture committed to growth and service excellence.

Responsibilities

• Oversee and manage day-to-day restaurant operations.
• Assist the General Manager with hiring, training, coaching, and performance reviews.
• Ensure high sanitation, cleanliness and safety standards.
• Control staff labor and scheduling to match business levels.
• Enforce standards to increase sales and minimize costs.
• Maintain inventory of front-of-house supplies; communicate orders.
• Collaborate with management on marketing events.
• Oversee dining room operations, scheduling, and bar service.
• Maintain uniform quality and presentation.
• Manage ambiance: lighting, music, linen, dinnerware.
• Inspect service-related stations for quality and safety.
• Document guest incidents and support training improvements.
• Investigate and resolve guest complaints.

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front of HouseManager to join our team at Doc Crows! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Oversee and manage the day-to-day operations of the restaurant and be able to make proper decisions on matters of importance.
• Assist the General Manager with hiring, training, coaching, recruiting, discipline, and performance reviews. Must communicate requested pay increases, vacation time for personnel for approval.
• Ensure that high standards of sanitation, cleanliness, and safety are always maintained throughout all areas.
• Responsible for ensuring that staff financials and personnel labor is controlled based on scheduling and business levels. Enforcement of staff being on time, and in accordance with company policies and procedures.
• Enforce and/or develop standards and service levels to increase sales and minimize costs, including beverage, supply, utility, and labor costs.
• Responsible for maintaining the inventory of plate ware, glassware, and small wares, and communicating ordering necessities to the General Manager.
• Collaborate with other management personnel to plan marketing, advertising and special restaurant functions.
• Oversee all dining room operations, including scheduling and managing staff, ordering front-of-house supplies, and supervising dining room and bar service.
• Ensures uniform quality and presentation of the restaurant.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Make regular inspections of all service-related stations to ensure proper quality and safety.
• Maintain a positive guest experience and communicate guest recovery actions to General Manager, documenting incidents in the nightly log, and using them to improve training procedures.
• Investigate and resolve complaints concerning food quality and/or service.