Shift Manager - Burger King

Burger King; Rio Rancho (NM); On-site; USD 19,000 - 28,000; Full time

Job summary

Burger King is seeking a Shift Manager to lead restaurant shifts, drive sales and profitability, and coach team members for high-quality guest service. The role supports the RGM and AM in daily operations and ensures timely, accurate product preparation and delivery.

The candidate should have 1–2 years of quick service experience, high school education, and flexibility to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• Minimum 18 years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of quick service restaurant experience preferred.
• Demonstrated understanding of guest service principles.
• Ability to work evenings, weekends, and holidays.
• Ability to work long or irregular shifts as needed.

Responsibilities

• Lead shift operations to meet sales and profitability goals.
• Coordinate cash handling, security procedures, and inventory checks.
• Motivate and coach Team Members to deliver fast, friendly service.
• Ensure adherence to brand standards and operational guidelines.

Skills

Customer service

Team supervision

Shift leadership

Cash handling

Education

High School Diploma or GED

College coursework

Job description

The Shift Manager (SM) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people & operations. The SM supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The SM operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities:

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

About Burger King

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Job types: Full-time, Part-time