Shift Manager-5201

Wendy's Restaurant Franchise; Lafayette (CO); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Paid Time Off

Quarterly Bonus Potential

Employee Referral Program

Job summary

Wendy's Restaurant Franchise is looking for a dedicated Shift Manager to help deliver exceptional customer experiences. This role involves utilizing knowledge of customer service, health regulations, and store operations to ensure that every customer has a 'WOW' experience. The manager will work closely with the General Manager to foster a positive culture and support team members.

We offer competitive pay at $18.50 per hour, flexible scheduling, and opportunities for career growth. Benefits include Paid Time Off, a bonus potential, and an employee referral program.

Qualifications

• At least 1 year of experience in restaurant or customer service.
• Candidates must be at least 18 years of age.
• Must have or be willing to obtain ServSafe certification.
• Must be certified in managerial roles.
• Strong customer orientation focus is essential.

Responsibilities

• Delight every customer with exceptional service.
• Assist the General Manager in maintaining a positive work culture.
• Offer support to team members for job effectiveness.

Skills

Customer service

Teamwork

Multi-tasking

Problem solving

Job description

Job Location: 5201 LAFAYETTE - LAFAYETTE, CO 80026

Salary Range: $18.50 Hourly

WHAT YOU'LL DO

As a Shift Manager at Wendy's you will utilize your knowledge of positional skills, customer service and courtesy, health and safety regulations to "Delight Every Customer" through your commitment to delivering a "WOW" experience to our guests and crew members each and every day! You will be an integral part in aiding the General Manager in creating and maintaining an environment and culture of engaged employees!

WHAT YOU CAN EXPECT

We offer Shift Managers the opportunity to grow and develop to their personal level by offering flexible work schedules, clear and defined training paths for career growth and a fun, team-oriented workplace. Paid Time Off, Quarterly Bonus Potential, and a generous Employee Referral Program.

WHAT WE EXPECT FROM YOU

You will be joining a team of enthusiastic, dedicated professionals committed to giving every customer a "Cut Above" experience each and every day. Continued success depends on each team member working hard to deliver exceptional quality and service to our guests. We are committed to providing you all the support and resources you need to perform your job effectively and in return we ask that you provide us with your best efforts.

We are also a proud equal opportunity employer – all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We may provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.

QUALIFICATIONS, KNOWLEDGE AND ESSENTIAL FUNCTIONS

• One or more years of restaurant, retail, customer service focused, or equivalent experience.
• Candidates must be at least 18 years of age and possess all documents and permits required by state and federal law.
• Must have or be willing to obtain ServSafe certification.
• Must be certified in the Open/Close Manager, Kitchen Manager, and Customer Service Manager positions.
• Ability to multi-task while maintaining composure and giving sound advice and direction.
• Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
• Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
• Ability to work, concentrate, and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements.
• Must be able to stand for prolonged periods of time. Position requires the use of a headset.
• Frequent lifting and carrying (up to 50 pounds), reaching, pushing, pulling, bending, kneeling and stooping is involved.

The Company will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless doing so would cause the Company an undue hardship.

This information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This Position Accountability should not be construed as creating an express or implied contract for any purpose and it should not be relied upon as assuring any employee continued employment contrary to the Company’s “At-Will” policy.