Shift Manager - 4036

Five Guys; College Park (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading burger restaurant chain in Maryland is seeking a Shift Manager. Responsibilities include overseeing daily operations, managing staff, and ensuring excellent customer service. Ideal candidates will have supervisory experience in food service and a passion for maintaining high standards. The position offers competitive pay of $22/hour plus tips and bonuses, along with customizable benefits.

Benefits

Medical, dental, and vision insurance

401(k) with match

Employee Assistance Program

Secret Shopper bonus plan

Qualifications

• 1-2 years of supervisory experience in food service or retail.
• Passionate about creating a positive workplace.
• Ability to serve food enthusiastically.
• Maintain high standards for self and team.

Responsibilities

• Oversee daily restaurant operations in the absence of the General Manager.
• Ensure compliance with company standards in product prep and delivery.
• Manage customer relations and restaurant maintenance.
• Handle team and inventory management.

Skills

Supervisory experience

Customer service

Team leadership

Honesty and motivation

Job description

Overview

The pay for this position is $22.00/hour + Tips + Bonus

At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!

Shift managers are trained to perform all of the duties performed by the Crew Members and Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in the General Manager’s absence: ensuring compliance with company standards in all areas of operation including product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.

Responsibilities

Five Guys Shift Managers oversee daily restaurant operations in the General Manager’s absence, ensuring adherence to company standards across product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and additional duties as required or assigned.

What can you expect?

• Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm with no drive-thrus.
• Comprehensive and customizable benefits – medical, dental, vision, pet insurance, 401(k) with match based on eligibility. As well as an Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees.
• Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within.
• Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits.

What are we looking for?

• You have 1-2 years of supervisory experience in a food service or retail environment preferred
• You are all about creating a great place to work for your team.
• You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile.
• You are -- honest, energetic, motivational and fun.
• You set high standards for yourself and for your team.

Five Guys Core Convictions:

• Remain Humble - It means you're never above having to do the dishes.
• Exceed Expectations - Consistently give them more than they asked for.
• Always Do The Right Thing - Let your conscience be your guide and your grit.
• Lead By Example - Show them what it looks like to be a great leader.

Know Your Rights EEO poster: https://www.eeoc.gov/poster

Five Guys Operations LLC participates in eVerify. eVerify information and notices are available below. By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy.

It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons.

The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.

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