Shift Manager - 1818

Five Guys; Gaylord (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Employee assistance

Relief fund

Free meals

Growth opportunities

Job summary

Five Guys Operations LLC is looking for a shift manager to support daily restaurant operations in Gaylord, MI. The role involves overseeing crew, ensuring quality, and stepping in for the General Manager when needed.

You will build a positive team environment, uphold standards, and help drive customer satisfaction. The pay starts at $18.00 per hour plus tips and bonus, with benefits and growth opportunities across North America.

Qualifications

• 1-2 years of supervisory experience in a food service or retail environment.
• Desire to create a great place to work for your team.
• Ability to delight customers with excellent service.
• Honest, energetic, motivational and fun.

Responsibilities

• Direct daily operations in the General Manager’s absence and supervise crew members.
• Ensure compliance with company standards across operations including product prep, delivery, customer relations, and restaurant maintenance.
• Oversee team and inventory management and other duties as assigned.

Skills

Customer service

Team leadership

Communication

Tools

POS systems

Job description

The pay for this position is $18.00/hour + Tips +Bonus

At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!

Job Details

The pay for this position is $18.00/hour + Tips +Bonus

At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!

Shift managers are trained to perform all of the duties preformed by the Crew Members and Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in the General Manager’s absence: ensuring compliance with company standards in all areas of operation including product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.

What can you expect?

• Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm with no drive-thrus.
• Comprehensive and customizable benefits – medical, dental, vision, pet insurance, 401(k) with match based on eligibility. As well as an Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees.
• Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within.
• Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits.

What's in it for you?

• A fast-paced, high-energy environment
• Competitive base pay and excellent potential bonus
• Work with fresh ingredients and highest quality products
• A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously.
• Amazing growth opportunities
• Free Meals while you work
• 401(k), Medical, Dental and Vision based on eligibility

What are we looking for?

• You have 1-2 years of supervisory experience in a food service or retail environment preferred
• You are all about creating a great place to work for your team.
• You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile.
• You are -- honest, energetic, motivational and fun.
• Vous set high standards for yourself and for your team.

Five Guys Core Convictions

• R emain Humble - It means you're never above having to do the dishes.
• E xceed Expectations - Consistently give them more than they asked for.
• A lways Do The Right Thing - Let your conscience be your guide and your grit.
• L ead By Example - Show them what it looks like to be a great leader.

Five Guys Operations LLC participates in eVerify.

eVerify Notice of Participation - English

eVerify aviso de participación - Espanol

Right to Work Poster - English

Derecho al trabajo en cartel - Espanol

Know Your Rights EEO poster: https://www.eeoc.gov/poster

By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy.

It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons.

The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.

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