Shift Manager

Captain-Jay; Westland (MI); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Discount

Flexible Scheduling

Monthly Bonuses

Paid Time Off

Paid Training

Leadership Development

Career Growth

Job summary

Captain Jay's Fish & Chicken is seeking experienced Shift Managers to lead daily operations, coach and develop team members, and deliver exceptional guest experiences. This role offers growth into future management positions in a fast-paced, food-service setting across Metro Detroit locations.

You will uphold food quality, safety, and service standards, drive sales, and foster a positive team culture with accountability.

Qualifications

• Food service, restaurant, or hospitality management experience required.
• Customer service experience (3+ years preferred).
• Strong leadership and communication skills.
• Ability to motivate, coach, and develop team members.
• Strong organizational and time-management skills.
• Ability to work effectively in a team environment.
• Ability to make sound decisions in a fast-paced environment.
• High school diploma or equivalent preferred.
• Valid driver's license preferred.
• Positive attitude with a strong work ethic.
• Flexible availability, including evenings and weekends.

Responsibilities

• Train, coach, and assess team member productivity and performance.
• Manage daily store operations and support restaurant profitability.
• Increase sales through exceptional guest service, food quality, cleanliness, and operational execution.
• Lead and motivate team members to achieve performance expectations.
• Oversee inventory, stock levels, and operational readiness.
• Ensure compliance with Captain Jay's standards and procedures.
• Set and execute performance goals to improve operational results.
• Maintain a safe, clean, and organized work environment.

Skills

Leadership

Communication

Coaching

Teamwork

Time management

Decision making

Customer service

Food service experience

Education

High school diploma

Job description

Shift Manager

Full-Time & Part-Time Opportunities | Multiple Metro Detroit Locations.

Wage: up to $15 per hour + Monthly Bonus Opportunities.

Captain Jay's is growing, and we're looking for strong leaders to join our management team.

We are currently hiring experienced Shift Managers who can lead by example, support daily operations, develop team members, and help deliver exceptional guest experiences. If you thrive in a fast-paced environment, enjoy developing people, and take pride in operational excellence, we want to hear from you.

At Captain Jay's, Shift Managers play a critical role in creating a positive team culture, maintaining operational standards, and ensuring every guest receives outstanding service. This is more than a management position—it's an opportunity to build leadership skills, develop high-performing teams, and grow into future Assistant Manager and General Manager opportunities.

What You'll Do:

• Lead daily shift operations and support restaurant performance.
• Coach, train, and develop team members.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food quality, food safety, cleanliness, and operational standards are consistently maintained.
• Support staffing, onboarding and training efforts.
• Complete and verify opening, shift change, and closing procedures.
• Create a positive, respectful, and accountable team environment.
• Lead with a sense of urgency while maintaining quality and teamwork.
• Monitor team performance and provide coaching and feedback.
• Help drive sales, productivity, and operational excellence.

Our Six Pillars of Operational Excellence:

Every Captain Jay's leader is expected to support and model our Six Pillars of Operational Excellence:

• Service.
• Quality.
• Speed & Sense of Urgency.
• Teamwork & Culture.
• Accountability & Ownership.
• Food Safety & Cleanliness.

Our Shift Managers are expected to take ownership of their business, lead by example, and help create a culture where every team member understands their role in delivering an exceptional guest experience.

Growth Opportunities:

We believe in developing leaders from within. Top-performing Shift Managers may have opportunities to advance into Assistant Manager and General Manager positions as they demonstrate leadership, operational excellence, accountability, and a commitment to developing others.

Benefits:

• Blue Cross Blue Shield Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Employee Discount.
• Flexible Scheduling.
• Monthly Performance Bonuses.
• Paid Time Off.
• Paid Training.
• Leadership Development Opportunities.
• Career Growth and Advancement Opportunities.

Qualifications:

• Food service, restaurant, or hospitality management experience required.
• Customer service experience (3+ years preferred).
• Strong leadership and communication skills.
• Ability to motivate, coach, and develop team members.
• Strong organizational and time-management skills.
• Ability to work effectively in a team environment.
• Ability to make sound decisions in a fast-paced environment.
• High school diploma or equivalent preferred.
• Valid driver's license preferred.
• Positive attitude with a strong work ethic.
• Flexible availability, including evenings and weekends.

Responsibilities:

• Train, coach, and assess team member productivity and performance.
• Manage daily store operations and support restaurant profitability.
• Increase sales through exceptional guest service, food quality, cleanliness, and operational execution.
• Lead and motivate team members to achieve performance expectations.
• Oversee inventory, stock levels, and operational readiness.
• Ensure compliance with Captain Jay's standards and procedures.
• Set and execute performance goals to improve operational results.
• Maintain a safe, clean, and organized work environment.

Physical Setting:

• Fast-casual food service environment.
• Single-store location assignment.
• Standing, walking, lifting, and active movement throughout shifts.

Why Captain Jay's?

Captain Jay's provides comprehensive hands‑on training, leadership development, and ongoing support to help our managers succeed. We are committed to creating opportunities for growth while building a culture focused on teamwork, accountability, ownership, and operational excellence.

If you're ready to take ownership, lead a team, and grow your leadership career, we'd love to meet you.

Our Mission:

Captain Jay's Fish & Chicken is dedicated to bringing local neighborhoods the freshest fish and chicken in the market.

Through our unique "You Buy, We Fry" concept, we offer customers the opportunity to purchase fresh seafood and poultry and either prepare it at home with their families or have it cooked fresh by our team.

Our mission is to provide the freshest seafood, poultry, produce, and convenience products while delivering exceptional service and creating a comprehensive experience that makes life easier for our customers and the communities we serve.