Shift Manager

Bango Bowls - NY; Village of Scarsdale (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Bango Bowls - NY is looking for a dedicated Shift Leader to manage daily operations and ensure excellent customer service. The ideal candidate will oversee staff, maintain high food quality, and foster a positive team environment. This role is essential for driving success and maintaining the restaurant's reputation.

Qualifications

• Experience in a leadership role in a fast-paced environment.
• Strong interpersonal skills to build relationships with customers.
• Ability to manage multiple tasks effectively.

Responsibilities

• Oversee all staff during shifts and ensure customer satisfaction.
• Maintain compliance with operational standards and company policies.
• Assist the General Manager and drive positive change.

Skills

Team Leadership

Customer Service

Operational Compliance

Job description

Fresh, flavorful, fast, and friendly… all day and every day.

We use only high-quality ingredients to provide our customers with quick, accurate, and consistent meals every time. As a company, we value honesty and transparency with our staff and customers. Our goal is to foster a fun and collaborative team environment! #JoinTeamBango

Bango Bowls Shift Leaders are vital to our team and culture. They drive positive change by managing daily store operations, overseeing team members during shifts, and engaging with customers to ensure the best service possible. The shift leader reports to the General Manager.

Summary of Key Responsibilities

Responsibilities include, but are not limited to:

• Oversee all staff during your shift
• Adhere to company standards and service levels to boost sales and reduce costs
• Assist the General Manager by being a true team player
• Customer Experience: Maintain customer satisfaction by monitoring, evaluating, and improving food, beverage, and service quality; building relationships with regular patrons
• Ensure positive guest service in all areas, respond to complaints, and take appropriate actions to turn dissatisfied guests into repeat customers
• Maintain a safe working and guest environment to prevent injuries and accidents
• Ensure compliance with operational standards, company policies, and relevant laws and ordinances
• Guarantee consistent high quality of food preparation and service
• Maintain a professional restaurant image