Shift Manager

Tap Room; Village of Patchogue (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Tap Room recherche un Shift Manager passionné pour diriger les opérations quotidiennes dans un environnement dynamique. Vous jouerez un rôle clé dans la formation de nouvelles recrues et dans la garantie d'une expérience client inoubliable, tout en garantissant des normes de qualité. Rejoignez-nous pour redéfinir l'hospitalité et encourager le développement professionnel au sein d'une équipe qui se soucie profondément de ses employés.

Benefits

Développement de carrière et opportunités d'avancement

Structure de salaire compétitive et primes

Travail avec des personnes passionnées

Participation à un mouvement pour redéfinir l'hospitalité

Qualifications

• 1–2 années d'expérience en restauration dans un rôle de supervision.
• Capacité à rester calme sous pression.
• Esprit orienté client et engagement envers le succès de l'équipe.

Responsibilities

• Soutenir les opérations quotidiennes et le service de qualité.
• Former les nouveaux membres de l'équipe.
• Assurer la communication entre les équipes FOH et BOH.

Skills

Communication

Résolution de problèmes

Multitâche

Education

Valid TIPS Certification (ou disposition à l'obtenir)

Job description

Upstream Hospitality Group is an ever-growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (upstream), you set yourself apart from the rest, and that is what we strive to do in the most positive way.

Who You Are You're a natural leader who knows how to keep the energy high and the vibes right. You know when to jump in, when to delegate, and how to keep both guests and team members happy. You thrive in fast-paced environments and take pride in setting the tone for the shift.

What You'll Do As a Shift Manager, you’ll be responsible for supporting daily operations and ensuring smooth, efficient, and high-quality service on every shift. You'll work closely with both the FOH and BOH teams to deliver on the Tap Room guest experience and uphold our standards every step of the way.

Lead and support team members during busy shifts to deliver a memorable guest experience

Run daily pre-shift line checks and uphold food safety and cleanliness standards

Monitor service flow and verify that all food and drinks meet Tap Room quality standards before they hit the table

Communicate with other managers to align on daily goals and game plans

Provide hands-on training to new team members and reinforce Tap Room standards

Step in where needed—on the floor, expo, or behind the bar—to keep service running smooth

What We’ll Need from You

1–2 years of restaurant experience in a supervisory or leadership role (FOH experience as a lead server, bartender)

Strong communication and problem-solving skills

Ability to multitask and stay cool under pressure

A guest-first mindset and commitment to team success

Willingness to work closely with the kitchen team to uphold consistency and service excellence

Availability to work nights, weekends, and holidays as needed

Certifications – Valid TIPS Certification (or willingness to obtain).

Why Tap Room? At Tap Room, we are not just a company—we are a movement. A movement to redefine hospitality, build exceptional experiences, and create real career growth for our people.

Career Growth & Development – We promote from within and provide real opportunities for advancement.

Competitive Salary & Bonus Structure – We reward high performance and leadership.

Work with Passionate People – Join a team that cares deeply about hospitality and loves what they do.

Be Part of Something Bigger – Help build the future of Tap Room and leave your mark on the hospitality industry.

Upstream Restaurant Group Inc an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.