Shift Manager

McAlister's Deli; Victoria (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401K

HSA

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid training

Complimentary meals on duty

Daily pay

Advancement opportunities

Job summary

McAlister's Deli is seeking a Shift Leader to oversee restaurant operations in the absence of the General Manager or Assistant Manager. You will guide team members to uphold high standards of food quality, service, cleanliness, and safety while providing warm hospitality.

You will address guest concerns, coordinate with suppliers, and escalate issues to leadership as required. A minimum 1 year in casual dining and a High School Diploma or GED are preferred, with ServSafe certification a plus.

Qualifications

• Must have leadership experience in a casual restaurant environment.
• Strong organizational skills and attention to detail.
• Ability to manage in a fast-paced dining setting.

Responsibilities

• Oversee restaurant operations when GM or ASM is not on duty.
• Guide and support team to maintain food quality, service, cleanliness, and safety.
• Handle guest concerns and supplier issues; escalate as needed.
• Assist with staffing and shift coverage.

Skills

Team leadership

Goal setting

Action planning

Communication skills

Conflict resolution

Education

High School Diploma or GED

Tools

ServSafe Certification

Job description

Tossing around the idea of a new career?

We're adding members to our family! We know our company is only as strong as our people, which is why we're committed to providing our associates with a work environment that encourages and supports innovation, inclusion, and fun.

What You’ll Get (Benefits):

A fresh start to your career begins here! Embark on a career that promotes growth and supports flexible schedules.

• Competitive compensation - we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) - to ensure you and your family are well taken care of.
• Paid Training - we aim to set you up for success!
• Complimentary meals while on duty - Great food brings us together!
• Daily Pay Option - Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization - Join a team that encourages building lifelong friendships and memories.

What You’ll Do (Responsibilities):

We're passionate about bringing people together with genuine hospitality and that \little something extra\.. We strive to provide our guests with the feeling of a warm welcome, friendly conversation or just being there to lend a helping hand. We may be in the food industry, but we're in the people business.

As a Shift Leader, you'll oversee restaurant operations when the General Manager or Assistant Manager is not on duty. You'll guide and support team members to maintain high standards of food quality, service, cleanliness, and safety. You'll also handle guest concerns, supplier issues, and team needs, escalating matters to management when necessary.

What You’ll Bring (Requirements):

• A minimum of 1 year's experience in the Casual Restaurant industry is required.
• High School Diploma or GED, preferred.
• Servsafe License preferred, or able to obtain a State-approved license - must be maintained per State Mandates.
• Strong knowledge of team leadership, developing goals and action plans for personal/professional growth.
• Availability to work within open hours (e.g. evenings, holidays, weekends).
• Maintain a well-groomed appearance and follow uniform standards.
• Remain calm in a fast-paced atmosphere and demonstrate a high level of organization, attention to detail, and a sense of urgency.
• Display a positive and outwardly friendly attitude towards all guests - Live the McAlister's Touch.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.

We are an Equal Opportunity Employer.

Tossing around the idea of a new career?
We're adding members to our family! We know our company is only as strong as our people, which is why we're committed to providing our associates with a work environment that encourages and supports innovation, inclusion, and fun.
A fresh start to your career begins here! Embark on a career that promotes growth and supports flexible schedules.