Shift Manager

Marco's Pizza (Marco's Franchising, LLC); Twinsburg (OH); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Tuition assistance

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Employee assistance program (EAP)

Wellness initiatives

Employee discounts

Slice of Support program

Training and development

Job summary

Marco's Pizza in Twinsburg, OH is seeking a Shift Manager to oversee daily store operations, lead and mentor teammates, and ensure outstanding guest experiences across shifts.

You will participate in food preparation, monitor safety and quality, and manage cash handling and shift changes in a fast-paced setting. Strong leadership and communication are essential for success.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts, directing shift operations when the General Manager or Assistant Manager is absent.
• Lead and train employees, open and close the store, ensure all food preparation is complete, and manage employee breaks and shift changes.
• Perform all crew member tasks when needed: makeline, cut table, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching, feedback, and guidance to team members to build skills and improve performance.
• Assist with training new team members and setting clear expectations.
• Handle shift-related issues with professionalism and strong problem-solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask and adapt in a fast-paced environment while maintaining focus on guest satisfaction and product quality.

Skills

Leadership

Communication

Interpersonal skills

Cash handling

Food safety

Team management

Multitasking

Problem solving

Education

High School Diploma

Tools

POS system

Job description

About Us

At Marco’s, quality isn’t negotiable. We make our dough fresh in-store every day, use our signature sauce, and top every pizza with a special three-cheese blend. Just as important, we live by people-first values. We believe in hospitality always, supporting our team members, and giving back to our communities. Joining Marco’s means being part of a family that values quality, integrity, and community while creating memorable guest experiences every day.

Position Summary

The Shift Manager will be responsible for overseeing daily store operations, supporting and guiding team members, and ensuring an exceptional guest experience during assigned shifts. This role combines leadership, hands-on participation in food preparation and service, and accountability for food safety, cash handling, and workplace standards. The Shift Manager helps maintain a clean, organized, and efficient environment while coaching and developing team members to achieve operational excellence.

Responsibilities

• Supervise and support store crew across all workstations during shifts, directing shift operations when the General Manager or Assistant Manager is absent.
• Lead and train employees, open and close the store, ensure all food preparation is complete, and manage employee breaks and shift changes.
• Perform all crew member tasks when needed: makeline, cut table, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching, feedback, and guidance to team members to build skills and improve performance.
• Assist with training new team members and setting clear expectations.
• Handle shift-related issues with professionalism and strong problem-solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask and adapt in a fast-paced environment while maintaining focus on guest satisfaction and product quality.

Minimum Requirements

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Preferred

• Previous experience in food service or restaurant operations, preferably in a leadership or supervisory role.
• Knowledge of food safety, sanitation regulations, and kitchen operations.
• High School or better.
• Leader: Inspires teammates to follow them.
• Enthusiastic: Shows intense and eager enjoyment and interest.

Benefits

• Opportunities for career growth and advancement within Marco’s Pizza.
• Up to $5,250 Tuition Assistance through Bellevue and DeVry University.
• Benefits – Medical, Dental, Vision, Voluntary life, 401(k) and Paid Time Off (PTO).
• Benefits vary based on hours worked.
• Training and development programs to help you succeed.
• A fun, supportive, and team-oriented work environment.
• Employee Assistance Program (EAP), Wellness Initiatives, and employee discounts.
• Marco’s Slice of Support – a team-funded program that provides financial help to team members facing unexpected hardships or emergencies.

At Marco’s, we’re not just building great pizzas, we’re building great careers. Apply today to grow your future with a brand that values excellence in every role!

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.