Shift Manager

Marco's Pizza (Marco's Franchising, LLC); Rossford (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Medical, dental, vision

401(k) and PTO

EAP and wellness

Job summary

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, coach team members, and ensure exceptional guest experiences on assigned shifts. You will participate in food preparation, uphold food safety, and manage cash handling and workplace standards.

You will lead, train, and develop crew members, balance priorities in a fast-paced environment, and communicate effectively with guests to maintain Marco’s quality and service.

Qualifications

• High School Diploma or equivalent is required.
• Must be at least 18 years old.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support crew across all stations during shifts.
• Lead and train employees; open/close the store.
• Ensure food preparation is complete and safe.
• Manage employee breaks and shift changes.
• Maintain clean, safe, organized store environment.
• Coordinate with drivers and manager for deliveries.
• Handle cash and balance registers accurately.
• Ensure food safety, sanitation, and workplace safety standards.
• Provide coaching and feedback to improve performance.
• Assist with training new team members and setting expectations.
• Handle shift-related issues with professionalism and problem-solving.
• Communicate effectively with team and guests.
• Multitask in a fast-paced environment while maintaining guest satisfaction.

Skills

People skills

Accountability

Proactive attitude

Team leadership

Guest experience focus

Education

High School Diploma or equivalent

Job description

About Us

At Marco’s, quality isn’t negotiable. We make our dough fresh in-store every day, use our signature sauce, and top every pizza with a special three-cheese blend. Just as important, we live by people-first values. We believe in hospitality always, supporting our team members, and giving back to our communities. Joining Marco’s means being part of a family that values quality, integrity, and community while creating memorable guest experiences every day. As we continue to grow, we are seeking a Shift Manager who shares our passion for quality and community to help shape the future of our brand.

We’re Looking For Someone Who

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences

Position Summary

The Shift Manager will be responsible for overseeing daily store operations, supporting and guiding team members, and ensuring exceptional guest experience during assigned shifts. This role combines leadership, hands-on participation in food preparation and service, and accountability for food safety, cash handling, and workplace standards. The Shift Manager helps maintain a clean, organized, and efficient environment while coaching and developing team members to achieve operational excellence.

Essential Duties And Responsibilities

• Supervise and support store crew across all workstations during shifts to Leads Crew Members and direct shift operations of the restaurant in the absence of the General Manager or Assistant manager including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
• Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service
• Maintain a clean, safe, and organized store environment
• Monitor product quality and take corrective action when needed
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries
• Manage cash handling procedures and balance registers accurately
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Provide coaching, feedback, and guidance to team members to build skills and improve performance
• Assist with training new team members and setting clear expectations
• Handle shift-related issues with professionalism and strong problem-solving skillsHandle shift-related issues with professionalism and strong problem-solving skills
• Communicate effectively with team members and guests to ensure smooth operations
• Multitask and adapt in a fast-paced environment while maintaining a focus on guest satisfaction to Multitask and adapt in a fast-paced environment while ensuring excellent Guest experience and accurate, quality products consistent with company standards.

The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.

Minimum Requirements

Education and/or Work Experience Requirements

• High School Diploma or equivalent
• Must be at least 18 years of age
• Valid driver’s license with a safe driving record
• Ability to obtain and maintain any required food handler certifications
• Strong communication, leadership, and interpersonal skills
• Basic math and computer skills for cash handling and reporting
• Ability to stand for extended periods (up to 10 hours per shift)
• Ability to lift and carry up to 50 lbs.

Preferred

• Previous experience in food service or restaurant operations, preferably in a leadership or supervisory role
• Knowledge of food safety, sanitation regulations, and kitchen operations
• High School or better
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest

Benefits Of Joining Marco’s Team

• Opportunities for career growth and advancement within Marco’s Pizza
• Up to $5,250 Tuition Assistance through Bellevue and DeVry University
• Benefits*- Medical, Dental, Vision, Voluntary life, 401(k) and Paid Time Off (PTO)
• Benefits vary based off hours worked
• Training and development programs to help you succeed
• A fun, supportive, and team-oriented work environment
• Employee Assistance Program (EAP), Wellness Initiatives, and employee discounts.
• Marco’s Slice of Support - A team-funded program that provides financial help to team members facing unexpected hardships or emergencies, showing how our Marco’s family supports one another.

At Marco’s, we’re not just building great pizzas, we’re building great careers.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.