Shift Leader

Smith Dairy Queens, Ltd.; San Marcos (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

A local fast-food franchise in San Marcos, Texas is seeking a dedicated Shift Leader to provide guidance and leadership to hourly staff. This role requires at least 1 year of management experience in a restaurant chain and a strong commitment to customer service. The Shift Leader will manage specific areas of the restaurant, conduct training, and resolve customer complaints. Flexibility in work hours is essential. Join us to make a positive impact in our restaurant!

Qualifications

• Must be at least 18 years of age.
• 1-year minimum of management experience at a restaurant chain.
• Ability to work flexible hours to support business needs.
• Excellent customer service and team-building skills.
• Strong math and Windows-based computer literacy.
• Professional demeanor and excellent communication and conflict resolution abilities.
• Ability to work flexible hours and days to support business needs.

Responsibilities

• Provide leadership and guidance to hourly staff during shifts.
• Organize and staff the restaurant according to the written schedule.
• Conduct orientation, training, and evaluation of crew members.
• Handle minor customer complaints effectively.
• Ensure guest service meets quality, value, and cleanliness standards.
• Handle customer complaints and escalate when needed.
• Perform duties of non-management positions as required.
• Notify supervision of problems or unusual matters.
• Contribute to the restaurant's business plan through assigned projects.
• Complete cash accountability reports accurately on shift.

Skills

Exceptional customer service

Teambuilding capacity

Strong math skills

Windows-based computer literacy

Good communication skills

Conflict resolution skills

Conflict resolution

Flexibility

Math

Windows literacy

Education

High school diploma

Job description

The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive‑thru and back‑line food preparation.

Essential Functions

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non‑peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non‑management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Qualifications

• Must be at least 18 years of age
• High school diploma
• 1-year minimum of management experience at a restaurant chain
• Dedication to providing exceptional customer service
• Exceptional teambuilding capacity
• Strong math and Windows‑based computer literacy
• Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
• Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.