Shift Manager

Paradies Lagardère - Retail; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company in the Tampa area is seeking a Shift Manager. This role is crucial for driving sales, service, and operational excellence while providing leadership during assigned shifts. Ideal candidates will have a strong background in customer service and retail management, with a focus on training and team dynamics.

Qualifications

• Experience in retail management preferred.
• Strong leadership and communication skills.
• Ability to resolve issues efficiently.

Responsibilities

• Model Company Service standards and behaviors.
• Direct and coach associates in daily job assignments.
• Achieve sales goals through effective team management.

Skills

Customer Service

Training

Leadership

Sales Management

Cash Handling

Job description

POSITION SUMMARY:

Shift managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Shift Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall management during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escalate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business:

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.