Shift Manager

Popeyes; Stone Mountain (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical/dental/vision

Annual bonus

Free shift meal

Free uniform

Paid time off

Love Program

MemberDeals discounts

Career advancement

Job summary

Popeyes Louisiana Kitchen is seeking a Shift Manager at the Stone Mountain, GA location. You will oversee daily operations in the absence of the General Manager, lead the team, ensure food quality, and deliver exceptional customer service. Growth opportunities and comprehensive benefits are highlighted in the posting.

The role emphasizes team leadership, training, and maintaining standards to meet operational goals and guest satisfaction.

Qualifications

• Previous experience in food service or customer service is a plus but not required.
• Basic math skills for handling cash transactions.
• Shifts include opening, mid-day and closing; flexible with school schedules.
• Must be at least 18 years old.

Responsibilities

• Lead by example and manage the team in the absence of the General Manager.
• Provide new hire training and ongoing staff development.
• Ensure prompt, friendly customer service and upsell when appropriate.
• Monitor food quality, temperature, and safety throughout the shift.
• Process payments accurately and handle returns/resolutions as needed.
• Maintain cleanliness and sanitation of restaurant areas and equipment.

Skills

Customer service

Team leadership

Staff training

Operations

Job description

Popeyes Shift Manager - Career Growth Opportunities!

If you Love that Chicken at Popeyes®, then you will Love thatPAYCHECKat Popeyes® too!As a Shift Manager at Popeyes® Louisiana Kitchen, you are responsible for overseeing the daily operations of the restaurant in the absence of the General Manager. The role focuses on ensuring smooth and efficient service by managing team members, maintaining a high level of food quality, and delivering exceptional customer service. The Shift Manager plays a critical role in driving team performance, ensuring guest satisfaction, and meeting operational goals.At this Popeyes® location, we are looking for people bursting with positivity and with smiling faces.

Fantastic Benefits Include:

• Medical, Dental, Vision & Life Insurance for All Full-time Employees
• Annual Bonus - Every year, Team Members get $100 on their Popeyes® Employment Anniversary
• Free Shift Meal
• Free Popeyes® Uniform
• Paid Time Off, Once Eligible
• Enrolled in the Team Member Love Program by the Popeyes® Foundation
• Enrolled into MemberDeals - Special Discounts on Memberships, Entertainment & Travel
• Career Advancement OpportunitiesPART 2- We areFunky Chicken llcdba Popeyes® Louisiana Kitchen With 38 Locations in Georgia! We Might Have an Opening at Our Neighboring Location Once You Are Ready for a Promotion - Grow with Us!

Responsibilities:

• Fostering a positive environment which helps the morale of the store
• Leading by example, plus managing the team
• Providing new hire training & ongoing training & development of Team Members
• Completing all necessary logs & paperwork
• Providing prompt & friendly customer service duties such as taking our guest’s orders & processing payments accurately & upselling/cross-selling when appropriate
• Checking food quality & temperature throughout the day to ensure the food is fresh & safe to serve
• Checking all equipment for temperature & proper functioning
• Processing returns & refunds & resolving customer complaints if needed
• Prepares & packages our signature menu items & drinks accurately & according to established recipes, portion sizes & presentation guidelines
• Following Popeyes® procedures to adhere to all safety, food handling & sanitation standards as per company guidelines & health regulations
• Contribute to cleaning & sanitizing the whole restaurant including the lobby, dining room, the food prep equipment & utensils & storage areas, and exterior of the building, restroom, etc.
• Monitoring inventory levels during shifts, ensuring adequate stock of products & notifying management of any shortages.Unpacking deliveries & stocking inventory items as needed

Requirements:

• Exceed customer expectations to ensure satisfaction ensuring their needs are met promptly and courteously while promoting the culture of Popeyes® Louisiana Kitchen
• Show a friendly, professional & positive attitude to guests and fellow team members
• Collaborate with team members to ensure smooth operations & provide support where and when needed
• Prompt & regular attendance on assigned shifts
• Act with integrity, honesty & a professional manner
• Must beat leasteighteen (18) years of age.
• Comfortable working in a fast-paced environment
• Willingness to learn & teach others the Popeyes® way in all areas of a fast-paced, high-energy environment & work multiple stations.
• Safely operate & clean kitchen equipment

Physical Demands

• Standing for long periods: Minimum of 4 hours, especially during busy times.
• Lifting&carryingbetween 10 to 50 pounds or more with proper lifting procedures.
• Multitasking,Bending/reaching,Repetitive motions & fast-paced movement,Manual dexterity &Heat tolerance

Education:Previous experience in food service or customer service is a plus but not required. We provide tons of training, but basic math skills are needed for handling cash transactions.

Shifts Needed: Opening, Mid-day & Closing shifts available. We are Flexible when able and try to work around school schedules

Funky Chicken llcdba Popeyes® Louisiana Kitchen is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage applications from individuals of all backgrounds and experiences.

Location: FC II - Stone Mountain

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage - and they want to share that pride with you!
Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.