Shift Manager

Penn Station East Coast Subs; South Charleston (WV); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

FREE Meal on days you are working (Dis

Free Uniforms

Job summary

Penn Station East Coast Subs is hiring a Shift Leader to support restaurant operations and guest experience. The role involves leading service during opening, mid-shift, and closing with a focus on hospitality and standards.

You will coach team members, ensure food safety, and maintain cleanliness while delivering friendly, efficient service to guests. This position offers opportunities for growth and reliable shifts.

Qualifications

• Must be team-oriented, friendly, honest, and have great customer service skills.
• Reliable transportation is required.
• Be authorized to work in the United States.
• Be at least 17 years old.

Responsibilities

• Serve guests by taking orders and handling payments.
• Deliver meals and provide excellent customer service.
• Keep dining area and restrooms clean.
• Stock inventory as needed during shift.
• Lead and coach a team to meet hospitality standards.
• Maintain food safety and cleanliness.
• Open and/or close the restaurant as a key holder.

Skills

Customer service

Team leadership

Coaching

Reliability

Honesty

Communication skills

Job description

We have an opening for a Shift Leader position. The work schedule for this position could include a combination of opening, mid-shift, and closing. Working here is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. The Shift Leader position is an important role within our restaurant management team.

Benefits/Perks:

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working (Discount when not working)
• Free Uniforms

Requirements:

• You must team-oriented, friendly, honest, and have great customer service skills.
• Reliable transportation is required
• Be authorized to work in the United States
• Be at least 17 years old

Responsibilities:

• Serving guests by taking orders, handling cash and credit cards, by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, and restrooms.
• Stock as needed to maintain inventory throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Penn Station has developed a unique product line that demonstrates, in full customer view, the true quality of our products. Our menu features an array of mouth watering grilled submarine sandwiches, fresh-cut fries and hand-squeezed lemonade. All sandwiches are prepared fresh in full view of the customer using delicious hearth-baked bread, USDA steak and the finest meats, cheeses and vegetables. The potatoes are hand selected, fresh-cut and flash-fried in cholesterol-free peanut oil. The lemonade is made from scratch every day using hand-squeezed lemons.