Shift Manager

RaceTrac; Smyrna (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Shift Leader to oversee store operations and ensure customer satisfaction during designated shifts. Responsibilities include delivering excellent service, maintaining food safety, and leading team members. Ideal candidates should have management experience and strong communication skills to foster a positive environment.

Qualifications

• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Provide courteous service and resolve guest concerns.
• Monitor food safety standards and maintain cleanliness.
• Lead the shift and coach team members.

Skills

Communication

Customer Service

Initiative

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

Customer Service

• Provide courteous, frictionless, and elevated experiences for guests.
• Foster positive and professional relationships with co-workers and guests.
• Communicate respectfully and maintain a team-oriented attitude.
• Complete guest transactions efficiently at the cash register or self-checkout stations and suggest complementary products.
• Address and resolve guest concerns with urgency, involving regional team members as needed.

Food Safety

• Monitor and adhere to all safety regulations, including food safety standards set by RaceTrac, federal, state, and local authorities.
• Ensure all food offers are available and properly stocked.

Cleanliness and Store Maintenance

• Maintain a clean and fully stocked store to ensure an elevated guest experience.
• Execute shift duties, uphold presentation standards, and represent the RaceTrac brand.
• Clean food preparation areas and equipment to RaceTrac standards.

Talent Leadership

• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
• Lead with a servant-leader mentality, prioritize tasks, go the extra mile for guests and team, listen actively, communicate respectfully, and proactively solve problems.
• Coach, train, and assess direct reports, adhering to operational standards.
• Provide feedback and recommendations on employee performance and development to the General Manager.

Qualifications:

• High School Diploma or GED in progress or completed.
• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Experience in high-volume, guest-focused, transactional environments preferred.
• Excellent written and verbal communication skills.
• Ability to take initiative.
• Ability to lift up to 50 pounds and repeatedly bend, stand, and reach during shifts with minimal breaks.
• May need to obtain and maintain food handler and alcohol server permits, depending on local regulations.

RaceTrac is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.