Shift Manager

Buffalo Wings; Rowlett (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Join the Buffalo Wings team as a Shift Manager, where you will coach and motivate team members to deliver an exceptional guest experience. You will lead while ensuring operational excellence in a fast-paced environment. This role requires strong leadership and communication skills, and a passion for providing outstanding service.

Qualifications

• Experience in restaurant, retail, or supervisory role.
• Fluent in English; minimum age of 18.
• Basic math and writing skills preferred.

Responsibilities

• Coaching team members to execute operational Brand standards.
• Creating and maintaining a guest-first culture in the restaurant.
• Driving sales goals and managing cash over/short.

Skills

Fluent in English

Restaurant experience

Supervisory experience

Math skills

Basic computer skills

Education

High School diploma or equivalent

Job description

We are looking for Shift Managers to join our Buffalo Wild Wings GO team!

Shift Managers are responsible for coaching Team Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

• Team Environment:
• Support a respectful team environment
• Communicate shift priorities, goals, and results with team members
• Support the training of team members as requested
• Provide coaching and feedback to team members

• Operational Excellence:
• Create and maintain a guest-first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following safety, food safety, and sanitation guidelines; comply with local and state laws

• Profitability:
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs, and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction: Buffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime.

We’re a brand on the rise, and we need great people as we write the next chapter of our story.

If that’s you, pull up a barstool.