Shift Manager

Long John Silver's; Rochester (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support restaurant management. The role focuses on guest satisfaction, developing staff, and driving sales and profits within a fast-food environment.

The successful candidate will address guest inquiries, engage positively with guests, manage staffing levels, maintain safety and cleanliness, ensure proper food handling, and forecast sales while creating schedules and tracking inventory.

Qualifications

• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Experience leading shifts and frontline team.
• Forecast sales and create schedules.

Responsibilities

• Lead shifts, supervise team members and support restaurant management.
• Address and resolve guest inquiries in a timely manner.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, clean, and welcoming environment for guests and staff.
• Ensure proper handling and presentation of food items with food safety in mind.

Skills

Guest service

Team leadership

Staffing & scheduling

Food safety

Inventory management

Education

High school diploma or equivalent

Job description

SHIFT MANAGER

The Shift Manager runs shifts, leads team members, and supports the restaurant management team. The shift manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.
The successful Shift Manager is able to:

• Address and resolve guest inquiries and concerns in a timely manner.


• Take responsibility for positive engagement with guests.


• Ensure staffing levels meet guest service requirements.


• Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.


• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.


• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Minimum Requirements:

• High school diploma or equivalent.


• Minimum three (3) months experience as team member.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Demands/Working Conditions:

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.