Shift Manager

Long John Silver's; Heath (AL); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Long John Silver's is seeking a Shift Manager to oversee daily restaurant operations. You will lead shifts, supervise team members, and support the restaurant management team to deliver excellent guest experiences, high-quality food, and strong sales performance.

You will forecast sales, schedule staff, manage inventory, and ensure safety, cleanliness, and compliance with food handling standards. This role requires hands-on leadership and the ability to resolve guest concerns promptly.

Qualifications

• Experience in leading a team in a fast-paced environment.
• Ability to read and interpret documents such as safety rules and operating manuals.
• Strong guest service focus and problem-solving skills.

Responsabilités

• Address and resolve guest inquiries and concerns promptly.
• Engage positively with guests to enhance experience.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, clean environment and ensure equipment is well maintained.
• Handle food safety, proper sorting, handling, and presentation of ingredients and menu items.
• Forecast sales, create schedules, and manage inventory; complete weekly and period reports.

Connaissances

Team leadership

Guest service

Reading comprehension

Formation

High school diploma or equivalent

Description du poste

SHIFT MANAGER

The Shift Manager runs shifts, leads team members, and supports the restaurant management team. The shift manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.
The successful Shift Manager is able to:

• Address and resolve guest inquiries and concerns in a timely manner.


• Take responsibility for positive engagement with guests.


• Ensure staffing levels meet guest service requirements.


• Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.


• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.


• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Minimum Requirements:

• High school diploma or equivalent.


• Minimum three (3) months experience as team member.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Demands/Working Conditions:

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.