Shift Manager

Pet Supermarket, Inc.; Raleigh (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading pet retail company as a Shift Manager, where your passion for animals and customer service will shine. You will lead a team to provide exceptional service, ensure pet care, and drive sales goals. Enjoy competitive pay, full-time benefits, and the opportunity to work with pets every day!

Benefits

Competitive pay

Full-time benefits & 401K

Vacation & Sick time

Room for advancement

Working with PETS!!!

Qualifications

• Minimum 1 year of retail Keyholder and customer service experience.

Responsibilities

• Lead and motivate sales associate team to meet or exceed targeted sales goals.
• Ensure proper care of all pets in store as outlined in the Animal Care Manual.
• Respond to customer complaints quickly and courteously.

Skills

Customer Service

Leadership

Communication

Education

Retail Keyholder Experience

Job description

Are you unable to resist looking at a funny cat meme while you are at work? Do you like to stop and pet every dog during your afternoon strolls? You must be an animal lover and it is time to pounce on the opportunity to become part of our Pawsome team! Apply today to this FINtastic opportunity and become a Pet Supermarket Employee.

Responsibilities / Qualifications :

As a Shift Manager you are always striving to enhance the lives of pets and their people when customers are shopping with us. One this is certain, we are pawsitively passionate about all things we do which include :

• Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at.
• We Speak Pet, it may sound funny to the humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies
• Stop, Drop, & Shop with Lucy who has just found her forever home and needs your help to make sure she has the right food and accessories to make her transition into her forever home a pawsitive experience.
• We are not kitten around when we say our employees can provide customers with World Class Service and solid product knowledge
• We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer is shopping with us, their pet is OUR PET.

The Purr-fect employee is not shy about making a splash and greeting customers, you'll assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor and above all helping our customers feel at ease while shopping with us. As a Shift Manager you will drive daily sales goals and complete tasks as the Manager on Duty in absence of Store and Assistant Manager.

What's in it for you?

• Competitive pay
• Full-time benefits & 401K
• Vacation & Sick time
• Room for advancement
• Working with PETS!!!

Essential Duties and Responsibilities

• Lead and motivate sales associate team to meet or exceed targeted sales goals
• Assign daily goals, tasks and assignments to associate team and ensure proper completion when Manager on Duty
• Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office
• Ensure proper care of all pets in store as outlined in the Animal Care Manual
• Lead by example by modeling outstanding customer service skills
• Bring positive recognition through professionalism, enthusiastic attitude and effective communication
• Respond to interpersonal team conflicts with partnership of store management team
• Respond to customers complaints quickly, effectively and courteously, and request additional management assistance as necessary to resolve
• Work a flexible schedule that may include weekend and evenings

Education and / or Experience

• Minimum 1 year of retail Keyholder and customer service experience

Requirements

• Must possess a valid driver's license
• Access to a motor vehicle

Pet Supermarket is an equal opportunity employer and Drug Free Workplace.