Shift Manager

Taco Bell; Prestonsburg (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading restaurant franchise is seeking a Shift Lead to oversee operations and ensure high customer satisfaction standards. The role involves team leadership, training, and execution of customer service protocols. Ideal candidates are goal-oriented, thrive in fast-paced environments, and are dedicated to team development and problem-solving.

Benefits

Health Insurance

Paid Training

Competitive starting pay

Opportunities for rapid advancement to management

Discounted employee meals

Flexible Schedules

Cell phone discounts and other benefits

Qualifications

• Must be 18 years of age or older.
• Preference for internal promotion from Hourly Champion position.
• Reliable transportation required.

Responsibilities

• Execute the MIC Success Routine to ensure customer satisfaction.
• Complete team tasks and maintain appearance standards.
• Resolve complaints promptly and maintain a positive attitude.

Skills

Customer Service

Leadership

Team Development

Problem Solving

Job description

The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Success Factors:

• Leads by example with high standards in customer service, cleanliness and quality
• Utilizes resources for effective training and development of team
• Builds a team through selecting and onboarding new hires
• Takes pride in everything you do and aligns with Taco Bell's values
• Goal-oriented leader who thrives in a fast-paced environment
• Values customer service and aims to positively impact guests' experience
• Practices high standards in food quality and cleanliness

Requirements:

• Must be 18 years of age or older

Benefits:

• Health Insurance
• Paid Training
• Competitive starting pay
• Opportunities for rapid advancement to management
• Discounted employee meals
• Flexible Schedules
• Cell phone discounts and other benefits

Note: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or its affiliates. Franchisees are independent business owners with their own wage and benefit programs.

Additional Requirements:

• Preference for internal promotion from Hourly Champion position
• Must pass background check and drug test
• Reliable transportation required
• Ability to do basic math, stock shelves, manage staff, and perform cleaning tasks
• Must tolerate standing, walking, lifting up to 50 lbs, and other physical activities during 90% of shift

Responsibilities:

Ensuring consistent customer satisfaction through:

• Executing the MIC Success Routine
• Completing team tasks and maintaining appearance standards
• Prioritizing customer needs and food safety
• Resolving complaints promptly
• Maintaining a positive attitude and teamwork

Attendance, initiative, energy, and developing people are also emphasized through specific tasks and behaviors.