Shift Manager

Tropical Smoothie Cafe Scottsdale | Old Town; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Tropical Smoothie Cafe Scottsdale | Old Town is seeking a Shift Lead to act as the Team Leader on shift, guiding Team Members and supporting the General Manager in their absence. You will help Guests choose smoothies, food items, and retail products while maintaining high standards and brand integrity.

This role emphasizes strong guest focus, quick decision-making, and upholding cash handling and inventory practices in a fast-paced environment.

Qualifications

• Guest service experience in restaurant or retail.
• Minimum 6 months experience.
• Able to lead and delegate on shift.
• Familiar with POS and cash handling.

Responsibilities

• Lead on-shift operations and assist GM in their absence.
• Support upselling at the point of sale.
• Ensure deployment maps are used and teams understand stations.
• Maintain store operations per company standards.
• Provide guest-focused service and complete shift checklists.

Skills

Guest service

Team leadership

Composure

Time management

Upselling

Cash handling

Tools

POS system

Job description

Job Purpose

• Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies, food items and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures


• Informs General Manager to all problems or unusual matters of significance


• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations


• Assists in Team Member management during scheduled shifts

Drive For Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity


• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values

• Fulfills cash handling and inventory reporting responsibilities with honesty


• Is trusted and relied upon with sensitive information from both their Team and General Manager


• Lives and promotes the culture, values, vision and mission of Tropical Smoothie


• “Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience


• Ensures Guests purpose is met when smoothies are ordered


• Greets and engages with the Guest to provide a friendly experience


• Ensures self and team on shift demonstrate “Guest comes first" attitude


• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role


• Asks for feedback from General Manager

Time Management

• Shows up on time for work


• Balances personal life without interference to their work schedule at Tropical Smoothie


• Talks through checklist tasks with Team Members that need to be completed during the shift

Experience Requirements

• Guest Service experience in a restaurant or retail environment


• 6 or more months

Essential Job Functions

• Ability to lead both by example and direction in a fast paced environment


• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, meats, breads, glutens and spices without posing a direct threat to personal health and safety


• Ability to follow procedures and willingness to comply with dress code requirements


• Ability to keep the store clean and follow food safety regulations


• Ability to operate a blender, oven and POS cashier system


• Ability to move boxes, weighing up to 55 lbs throughout the store


• Ability to position self to bend, reach and scoop through assigned shifts


• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F