Shift Manager

RaceTrac Petroleum, Inc.; Ormond Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail chain is seeking a Shift Leader to oversee daily operations at a store. This role emphasizes exceptional customer service, food safety, and effective team leadership, ensuring a high-quality shopping experience for guests. The ideal candidate will demonstrate strong communication skills, initiative, and a commitment to fostering a positive team atmosphere.

Qualifications

• 2-3 years’ work experience in a relevant field preferred.
• 1+ years management experience preferred.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Lead shift operations and ensure customer satisfaction.
• Monitor food safety and store cleanliness.
• Coach and train team members to uphold store standards.

Skills

Communication

Customer Service

Initiative

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

Customer Service

• Provide courteous, frictionless, and elevated experience for guests
• Foster positive and professional relationships with co-workers and guests
• Communicate respectfully and maintain a consistent team-oriented attitude
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
• Address and resolve guest concerns on designated shifts with urgency and involve appropriate regional team members as needed

Food Safety

• Monitor and adhere to all RaceTrac, federal, state, and local safety and food safety regulations
• Ensure all food offerings are available and properly stocked

Cleanliness and Store Maintenance

• Maintain a clean and fully stocked store to enhance guest experience
• Execute shift duties, uphold presentation standards, and represent the RaceTrac brand
• Clean food preparation areas and equipment to RaceTrac standards

Talent Leadership

• Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Lead with a servant-leader mentality, prioritize tasks, go the extra mile for guests and team, listen, communicate respectfully, and proactively solve problems
• Coach, train, and assess direct reports while adhering to operational standards
• Provide feedback and performance recommendations to the General Manager

Qualifications:

• High School Diploma or GED (in progress or completed)
• 2-3 years’ work experience preferred
• 1+ years management experience preferred
• Experience in high-volume, guest-focused, transactional environments preferred
• Excellent written and verbal communication skills
• Initiative-taking ability
• Ability to lift up to 50 pounds and stand, bend, reach for extended periods
• May need to obtain and maintain food handler and alcohol server permits, depending on local/state regulations

RaceTrac is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.