Shift Manager

Steak 'n Shake University Blvd Orlando; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Steak ’n Shake in Orlando is seeking a Shift Manager to lead the Restaurant Associate team. You will be responsible for meeting operational and financial standards while training and coaching staff to deliver exceptional service.

This role necessitates strong organization and communication skills, with a positive approach to leadership. The position offers competitive pay up to $17 per hour, and potential career progression to Restaurant Manager or General Manager.

Qualifications

• Able to work over 40 hours per week standing and walking.
• Strong understanding of food safety and sanitation procedures.
• Able to lift and carry 30 lbs.

Responsibilities

• Manage a Steak ‘n Shake shift effectively.
• Train and coach Associates to deliver exceptional service.
• Ensure compliance with safety and health standards.

Skills

Positive communication skills

Organization and time management

Coaching and mentoring skills

Education

High School graduate or equivalent

ServSafe certified

Job description

Shift Manager – Steak ’n Shake - Paying up to $17 per hour!

Summary Description: The Shift Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross‑trained staff within the Restaurant. The Shift Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market‑level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Department: Operations – Restaurant | Reports to: General Manager and/or Franchise Partner | FLSA: Non‑Exempt | Direct reports: Trainers and all Restaurant Associates.

Responsibilities

• Effectively Manage a Steak ‘n Shake Shift
• Execute the 14‑point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy, and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision‑making and problem‑solving skills that support the Steak ‘n Shake Principles: Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination
• Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
• Immediately address Guest concerns and complaints utilizing the Steak ‘n Shake Guest Recovery Model – L.E.A.R.N.
• Ensure Guests are immediately recognized upon entering and as they are leaving
• Motivate all Associates to deliver great hospitality toward all guests and other associates
• Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
• Execute the 14‑point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / restocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
• Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest‑centric candidates to the General Manager for employment
• Ensure associates are effectively trained using the Steak ‘n Shake training program, Earning your Wings
• Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
• Assign and verify all side work is accurately and efficiently completed
• Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
• Ensure all Safety procedures and policies are strictly adhered to
• Deploy associates appropriately as planned on the Schedule and Line‑up sheets
• Ensure appropriate staffing levels of well‑trained associates on assigned shifts
• Complete shift and daily inventory and accurately post into the back‑office POS system
• Check in food delivery, ensure proper storage and post‑delivery into the POS
• Complete food order based on commissary order guide and enter into ordering system
• Maintain strict adherence to cash handling and banking policies and procedures
• Complete shift tools and administration duties as assigned by General Manager

Scope

• Enforce procedures, training and other programs designed by Steak ‘n Shake to effectively deliver the Vision, Mission and Principles
• Interview and recommend Associates candidates to GM within compliance of FLSA and guidelines
• Takes responsibility for shift financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Actively manages the shift ensuring speed and food quality

Key Relationships

• Restaurant Associates
• Restaurant Trainers
• Restaurant Management
• Division President
• Field Training Manager
• Human Resource Manager

Requirements

• High School graduate or equivalent education preferred
• Certified in all Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified (based on local regulations)
• Understand Steak ‘n Shake policies, procedures, state laws, health codes, safe food handling and sanitation procedures
• Positive, motivating communication skills
• Strong organization and time management skills
• Strong coaching and mentoring skills
• Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key Performance Indicators

• Field Results Report
• Key Metrics
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career Path

• Restaurant Manager
• General Manager

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Compensation: To be discussed.