Manager

Steak 'n Shake S Hurstbourne Dr Louisville; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Steak ’n Shake is seeking a Restaurant Manager to lead a dynamic Associates team, ensuring operational and financial standards on each scheduled shift. You will coach for improvement, manage performance, and partner with the General Manager and Franchise Partner Designate to meet strategic objectives.

The role involves enforcing food safety, quality and service standards, training staff, and contributing to a positive, Guest‑centric environment on a daily basis.

Qualifications

• Experience leading a restaurant team and coaching associates.
• Ability to coach for performance improvement and maintain service standards.
• Strong understanding of food safety regulations and policy adherence.
• Ability to recommend candidates for hiring and promotions.

Responsibilities

• Manage a Steak ’n Shake shift effectively, ensuring service, hospitality, accuracy and speed.
• Perform the 14 point walk, identify and correct deficiencies.
• Ensure proper food storage and preparation per safety regs and recipes.
• Lead by example and coach Associates to deliver exceptional guest experiences.
• Enforce health, safety and security standards on shift and assist with hiring decisions.

Skills

Shift management

Staff coaching

Guest service

Food safety compliance

Hiring recommendations

Job description

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak ‘n Shake procedures, policies and specification which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates

1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and On-Going Accountabilities

• Effectively Manage a Steak ‘n Shake Shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:

• Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
• Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
• Ensure Guests are immediately recognized upon entering and as they are leaving
• Motivate all Associates to deliver great hospitality toward all guests and other associates
• Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:

• Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
• Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment
• Ensure associates are effectively trained using the Steak ‘n Shake training program,Earning your Wings
• Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
• Assign and verify all side work is accurately and