Shift Manager

RRS Doghouse LLC; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid training

Job summary

Pet Supplies Plus is seeking a Shift Lead to join their neighborhood store. You will lead team members, reinforce daily PSP standards, and provide exceptional neighborly service to customers and their pets.

The role emphasizes leadership, store operations, and customer engagement, with responsibilities spanning in-store supervision and back-office tasks to ensure smooth daily performance.

Qualifications

• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills.
• Ability to operate forklift and perform physical tasks.
• Flexible schedules and reliable transportation.

Responsibilities

• Lead store team and reinforce PSP standards.
• Provide leadership coverage up to four days a week.
• Ensure cleanliness, animal care, safety and security.
• Handle back-office tasks like signs, price changes, and cashier records.
• Support recruiting, onboarding and team development.
• Communicate improvement opportunities to store leaders.
• Fill in as manager-on-duty when needed.

Skills

Sales skills

Customer service

Leadership ability

Tools

Microsoft Office

Forklift operation

Job description

Job Description

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we!

If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

As Shift Lead at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Shift Lead key responsibilities include:

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood
• Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Learning and performing back-office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
• Involvement in store recruiting, onboarding and team member development
• Communicating opportunities to improve community engagement or store performance to the team leaders
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks

PAWsome Shift Leads will have:

• 2+ years of retail experience
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must.
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Candidates must be able to work flexible schedules and have reliable transportation.

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person