Shift Manager

RRS Doghouse LLC; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid training

Job summary

RRS Doghouse LLC in Tulsa, OK is seeking a Shift Lead who is passionate about providing exceptional service to pet owners. Responsibilities include partnering with team leaders, managing operations, and engaging with customers on a daily basis. Ideal candidates have over 2 years of retail experience, strong customer service skills, and proficiency in Microsoft Office. The position offers a flexible schedule, employee discounts, and paid training.

Qualifications

• 2+ years of retail experience.
• Strong sales and customer service skills.
• Ability to operate equipment including forklift.

Responsibilities

• Partnering with team leaders to uphold store standards.
• Providing leadership during management absences.
• Adhering to operational policies for cleanliness and safety.

Skills

Retail experience

Customer service skills

Microsoft Office proficiency

Job description

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood! As Shift Lead at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you assist a neighbor in choosing the perfect toy for a lab who loves to fetch stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom show a fourth grader how to test the water in his fish tank set an example for the other team members in delivering fantastic neighborly service assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Shift Lead responsibilities

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood
• Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Learning and performing back-office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
• Involvement in store recruiting, onboarding and team member development
• Communicating opportunities to improve community engagement or store performance to the team leaders
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks

PAWsome Shift Leads will have

• 2+ years of retail experience
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must.
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Candidates must be able to work flexible schedules and have reliable transportation.

Benefits

• Employee discounts
• Flexible schedule
• Paid training

Work Location: In person