Shift Manager

Taco Bell; Oak Forest (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

You will support the Restaurant General Manager by overseeing shifts and ensuring quality service at Taco Bell. This role involves guiding team members, addressing customer complaints, and adhering to safety standards. As a Shift Lead, you will play a crucial part in maintaining operational excellence and a positive work environment.

Qualifications

• Ability to solve customer complaints quickly and with a smile.
• Positive feedback provision to Team Members.
• Open and honest communication with management.

Responsibilities

• Run great work shifts and meet Taco Bell standards.
• Ensure Team Members complete assigned duties.
• Maintain a safe restaurant environment for Team Members and customers.

Skills

Customer Service

Problem Solving

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.