Shift Manager

Taco Bell; Niles (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A Taco Bell franchise in Niles is seeking a Shift Lead to support the Restaurant General Manager and ensure smooth operations during shifts. The ideal candidate will have strong problem-solving skills, positive communication abilities, and a focus on customer service. This role involves guiding team members, ensuring food quality, and maintaining a safe environment for both staff and customers.

Responsibilities

• Oversee shifts and assist RGM to maintain Taco Bell standards.
• Ensure quality food service and safe work environment.
• Address customer complaints promptly and efficiently.

Skills

Problem Solving

Communication

Team Leadership

Customer Service

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.