Shift Manager

Landed; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Wingstop is seeking a Shift Manager to support the General Manager in efficiently running a restaurant and ensuring guest satisfaction. The role involves supervising team members, upholding quality standards, and maintaining safety and profitability.

The Shift Manager will oversee daily operations, assist with staffing, inventory, and guest relations, and act as a link to the General Manager in absence. Strong leadership and hospitality experience are valued.

Responsibilities

• Knowledge of front and back of house operations.
• Ensure guest satisfaction and maintain guest relationships.
• Manage daily restaurant operations during shifts.
• Assist with inventory, scheduling, and cash handling.
• Ensure safety and compliance with company policies.
• Train team members for promotion potential.
• Perform cash register operations and guest order taking.
• Support General Manager in achieving targets.

Skills

Front of House Knowledge

Back of House Knowledge

Team Leadership

Cash Handling

Job description

About Us

Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.

About The Role

The Shift Manager supports the General Manager in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and development of high performing work teams, which consist of shift managers and team members. This position reports to the General Manager. Managers will have the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer, and other duties as required or assigned.

Essential Duties & Responsibilities

• Knowledge and mastery of both front and back of house stations
• Effectively manages the restaurant, including administration of policies and guidelines of the company, ensuring 100% guest satisfaction at all times
• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Manages Food and Labor Costs, keeping them to the level specified by management
• Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
• Trains to gain the skills and experience necessary for promotion to General Manager.
• Performs day-to-day responsibilities such as using the cash register, operating grill and fryer, taking guest orders, etc., as needed.
• Other duties and responsibilities as assigned by your supervisor.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management. Reasonable accommodations will be considered and implemented in accordance with ADA requirements.

At Wingstop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristics.