Shift Manager

Taco Bell; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Scholarship programs

Free meals

Flexible schedules

PTO

Medical benefits

401k retirement plan

Sustainability focus

Job summary

Taco Bell in New York, NY is seeking a Shift Lead to energize the team, uphold standards, and resolve guest concerns. This role emphasizes ownership, coaching, and driving results in a fast-paced environment.

You will oversee daily tasks, support training, ensure food safety, manage cash and labor, and contribute to store initiatives with the GM. Strong communication and leadership are essential.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead preferred.
• Ability to work in a fast-paced environment and manage time effectively.
• Attention to health, safety, and cleanliness standards.

Responsibilities

• Lead shifts and coach team to meet Taco Bell standards.
• Oversee food safety, quality, and order accuracy.
• Resolve customer concerns quickly and maintain positive relations.
• Manage cash handling and labor following policies.
• Assist GM with training and candidate screening.

Skills

Leadership

Communication

Cash handling

Tools

Cash register

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.
• Other duties as assigned

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• PTO after a certain period
• Medical benefits after a certain period
• 401k retirement plan after a certain period
• Más earth! Commitment to a sustainable future