Shift Manager

Wendy’s - Yellow Cab Holdings; New Holland (Lancaster County); Presencial; USD 22.000 - 29.000; Jornada completa

Descripción de la vacante

Wendy’s - Yellow Cab Holdings is seeking a Shift Supervisor to lead daily operations at our New Holland restaurant. You will train and support team members, set up registers, and ensure readiness for opening or closing shifts while maintaining food safety and service standards.

This role requires at least 1 year in a restaurant or customer service setting, with supervisory experience preferred. ServSafe certification during training is provided, and reliable transportation is expected for

Formación

• High school diploma or GED required.
• 1+ year in restaurant/retail/customer service; 6+ months supervisory experience preferred.
• Ability to multitask, motivate team, and resolve customer concerns professionally.
• Willingness to complete ServSafe certification during training.

Responsabilidades

• Train and support your team by coaching crew members and reinforcing food safety practices.
• Oversee daily operations including setup, opening/closing duties, and ensuring readiness for shifts.
• Deliver excellence by maintaining quality, safety, and service standards in all tasks.
• Lead by example by supervising, coordinating, and delegating tasks within a fast-paced environment.
• Address customer feedback and operational challenges with professionalism and care.

Conocimientos

Multitasking

Team motivation

Customer concerns resolution

Educación

High school diploma or GED

Descripción del empleo

Join the YCH Wendy’s Team and Build a Career You’ll Love!Are you ready to take the next step in your career? YCH Wendy’s is a growing quick service restaurant franchise. We’re committed to providing exceptional service and quality food to our customers and we’re looking for motivated employees to help us grow.As a Shift Supervisor at YCH Wendy’s, you’ll play a key role in leading daily operations, ensuring smooth shifts, and supporting your team to deliver great food and exceptional customer experiences.What You’ll DoAs a Shift Supervisor, you’ll:Train and Support Your Team: Reinforce food safety practices, coach crew members, and inspire a positive workplace.Oversee Daily Operations: Handle key tasks like setting up registers, preparing for busy shifts, and ensuring the restaurant is ready to open or close.Deliver Excellence: Work closely with restaurant management to meet quality, safety, and service standards.Lead by Example: Supervise, coordinate, and delegate tasks while creating a supportive, efficient environment.Solve Problems: Address customer feedback and operational challenges with professionalism and care.Roles You May Take OnOpen/Close Shift Supervisor:Oversee opening and closing duties, ensuring timely starts and smooth finishes.Maintain cleanliness, food safety, and prep standards while mentoring crew members to succeed.Foster a productive and positive work environment.Kitchen Shift Supervisor:Lead kitchen operations to ensure top-notch quality and food safety.Guide your team in preparing Wendy’s iconic menu items to delight every customer.Mentor and develop team members for long-term success.Customer Service Shift Supervisor:Drive a service culture that exceeds customer expectations.Plan daily operations and lead team huddles to align everyone with key priorities.Inspire loyalty by creating memorable experiences for every guest.What We’re Looking ForEducation: High school diploma or GED.Experience: At least 1 year in a restaurant, retail, or customer service role (6+ months of supervisory experience preferred).Leadership Skills: Ability to multitask, motivate your team, and resolve customer concerns with professionalism.Physical Stamina: Be prepared for a fast-paced environment, standing for long periods, and lifting up to 50 lbs.Flexibility: Availability to work various shifts, including weekends, and to travel to different locations as needed.Certification: Willingness to complete ServSafe certification during training.Transportation: Must have reliable transportation to and from workWe’re also proud to be an equal opportunity employer, welcoming candidates of all backgrounds, including individuals with disabilities who may require reasonable accommodation.Apply today and let’s get started!