Shift Manager

Askar Brands; New Britain (CT); On-site; USD 19,286 - 24,796; Full time

Job summary

Dunkin' Donuts in New Britain, CT is seeking an energetic Shift Leader to help run daily operations and deliver an exceptional guest experience. You’ll support the Restaurant Manager by supervising team members, maintaining brand standards, and ensuring every shift runs smoothly in a fast-paced environment.

The ideal candidate is a positive, customer-focused leader with strong communication skills, basic computer know-how, English fluency, and prior leadership experience in retail or

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate team members during each shift.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new team members.
• Ensure food, beverage, and service standards are met.
• Monitor cleanliness, inventory, and overall restaurant appearance.
• Assist with employee scheduling and shift handoffs.
• Deliver exceptional guest service and resolve concerns promptly.
• Ensure compliance with safety, sanitation, and loss prevention policies.

Skills

Team Leadership

Customer service

Communication

Education

High School Diploma or equivalent

Job description

What You’ll Do

We're looking for an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. In this role, you’ll support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently. The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.

What You’ll Do

Team Leadership

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.

Restaurant Operations

• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.

Guest Service

• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example by providing friendly, fast, and accurate service.
• Encourage Team Members to create a welcoming and positive guest experience.

Other Management Tasks

• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.