Shift Manager

The Wendy's Company; New Bedford (MA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) with employer match

Employee assistance program

Paid training

Job summary

The Wendy's Company in New Bedford, MA is seeking a Shift Manager to lead restaurant operations, supervise team members, and ensure fast, friendly service in a fast-paced environment. You will coach staff, prioritize guest satisfaction, and model professional conduct during all shifts.

You will uphold brand standards, train and develop team members, manage opening and closing duties, and maintain food safety compliance while keeping the dining room and kitchen clean.

Qualifications

• Leads with strong people skills and a customer-first mindset.
• Demonstrates problem-solving and decision-making under pressure.
• Upholds food safety and brand standards in daily operations.
• Maintains flexible availability to cover shifts and peak times.

Responsibilities

• Stand and move for most or all of the shift.
• Operate restaurant equipment (headset, register, grill).
• Follow brand standards to prepare food, serve customers, and keep the restaurant clean.
• Arrange reliable transportation to travel to home store and other locations for training.

Skills

Leadership

Problem solving

Customer service

Decision making

Flexible availability

Job description

What you'll do

WHY WENDY'S?

Families come in all shapes and sizes, that includes the Wendy's family - the people you will work with as a Shift Manager.

We get you. We got you. Here's what you can expect as a Shift Manager on our team:

• Perks - Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees
• Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
• Paid Training - We're invested in you, and excited to teach you what you need to know to lead the Wendy's Way

Responsibilities

WHAT WE EXPECT FROM YOU:

What you bring to the table:

• You enjoy problem solving, customer service and decision making
• You want to be a leader and you're committed to teaching and growing your team
• A commitment to promoting proper procedures and a culture of food safety
• Flexible work availability

What we expect from you

• Stand and move for most - if not all - of your shift
• Use restaurant equipment such as a headset, register or grill
• Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you're proud to work in
• Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks

For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.

Real food. Real people.

We are a proud equal opportunity employer all ages, races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.