Shift Manager

pizza-king; New Albany (IN); On-site; USD 15,842 - 20,664; Full time

Benefits offered by this job

Paid Time Off

401(k) program with Employer Match

$300 employee referral bonus

Meal discounts while on the clock

Job summary

Pizza King in New Albany is hiring for the Shift Manager position. The role involves ensuring exceptional customer service, managing food safety standards, and leading team members to meet business goals.

The ideal candidate will have a high school diploma, at least 2 years of experience in restaurant operations, and strong leadership skills. Benefits include flexible scheduling and a robust 401(k) program, among others.

Qualifications

• Must be at least 21 years of age where alcohol is served.
• Minimum 2 years experience in restaurant operations or equivalent.
• Maintain valid driver’s license and proof of auto insurance.

Responsibilities

• Drive customer-focused culture and train team members.
• Ensure food safety and a safe workplace.
• Organize the time spent on the job for all employees.

Skills

Customer service

Leadership

Food safety knowledge

Time management

Problem-solving

Education

High School Diploma or equivalent

Tools

Google software applications

Job description

HIRING AT MULTIPLE LOCATIONS!!

Base pay: $11.50 - $15.00/hr based on experience Earn an extra $3.00 per hour with tips!

Albany - 935 W. Walnut St. Suite 1

Benefits at Pizza King:

• Paid Time Off
• 401(k) program with Employer Match
• Advancement opportunities
• $300 employee referral bonus
• Meal discounts while on the clock
• $1000 potential holiday incentive bonus
• Earn more with tips based on hours worked
• 30% discount when you dine-in or carry-out
• $50 birthday dinner and paid day off for your birthday
• Flexible scheduling available for full and part-time employees
• Health, dental, vision, accident, critical illness, and life insurance offered to eligible employees
• Years of Service Bonus - employees are given a bonus once they reach a milestone anniversary

Shift Manager Requirements:

• Must be at least 21+ years of age at locations that serve alcohol.
• Must be at least 18+ years of age at locations that do not serve alcohol.
• Maintain a valid driver’s license.
• Maintain proof of auto insurance.
• Acceptable driving record.
• Reliable vehicle for going to the bank, picking up product, or delivering occasionally.
• Able to maintain a liquor license and any other required permits.
• Must have within the first 30 days of employment.
• ATC Server Training Class within the first 90 days.
• Shift Managers must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate to oversee any Server with a Restricted Alcohol Permit (under 21 years of age).
• Minimum of 2 years experience in restaurant operations, or equivalent combination of education and experience.
• Systems & Software – proficient level knowledge of Google software applications.
• District Manager approval for hiring decision & promotion.
• District Manager approval before running any shifts.

may not apply to all locations if a no-drive shift manager position is available.

in locations that serve alcohol.

Shift Manager Essential Duties & Responsibilities:

Customer:

• Drives customer-focused culture by serving as a role model in resolving customer issues and training team members to meet or exceed customer service standards.
• Verifies food quality is at the highest quality.
• Ensure the workplace is safe for both employees and customers by facilitating safe work behaviors of the team.
• Maintain food safety requirements along with customer and employee safety.
• Ensures that food safety standards are met in the store through direct observation as well as follow-up on food safety with team members.
• Respond quickly and respectfully to customer complaints.
• Make appropriate suggestions to customer’s orders to increase satisfaction with suggestive selling techniques.
• Acknowledge all customers entering and exiting the store.

People:

• Organize and oversee the time spent on the job for yourself and all employees.
• Maintain a positive attitude and must lead by example.
• Maintain a sense of urgency with all aspects of customer service.
• Strive for the most efficient, courteous service possible.
• Promote teamwork & cross-training from all employees
• Follow all security procedures and precautions.
• Administer prompt, fair, and consistent corrective action for any and all violations of company policies, standards, and procedures.
• Setting priorities, managing details, providing recognition, and carrying out effective coaching to team members.

Sales/Profit:

• Help to maintain sales, food, and labor costs to the expectations set by the company
• Analyzes sales, labor, inventory, and controllable on a continual basis
• Complete regularly scheduled inventories and order accordingly.
• Help guard against product unavailability by maintaining adequate inventory levels.
• Take specific corrective action to meet or achieve margin and sales growth targets.

Other:

• Obtain complete knowledge of operational techniques, standards, policies, and procedures.
• Always follow company procedures and standards.
• Demonstrate teamwork.
• Adheres to cash handling and reconciliation procedures in accordance with company policies and procedures.
• Coordinate all phases of your operation through correction, direction, and follow-up.
• Maintain appearance and cleanliness by following established cleaning lists.
• Complete all assigned duties.
• Attend all designated staff meetings and training sessions.
• Perform any other assignments or tasks assigned by your superiors.
• Maintain awareness in all areas of your operation.
• Maintain communication with your General Manager and District Manager.
• Anticipate working opening or closing shifts.
• Anticipate working for other Pizza King stores.
• Maintains prescribed opening and closing hours.
• Train and develop team members within the store.
• Expect additional duties and responsibilities as assigned.

Physical Requirements:

• Able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Able to be on your feet for extended periods of time.
• Attendance at work is required.

Reports to:

• General Manager or Assistant General Manager

Pizza King is loved by the communities we are established in. We ask that our employees take pride in their work and focus on quality to ensure customer satisfaction.

reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions