Shift Manager

pizza-king; Middletown (IN); On-site; USD 15,842 - 20,664; Full time

Benefits offered by this job

Paid Time Off

401(k) program with Employer Match

$300 employee referral bonus

Meal discounts

$1000 potential holiday incentive bonus

Job summary

pizza-king is seeking a Shift Manager for their Middletown location, responsible for driving customer service excellence and maintaining food safety standards. Ideal candidates will demonstrate leadership, a valid driver’s license, and experience in restaurant operations.

This role requires managing team performance while ensuring safety and quality. Benefits include competitive pay starting at $11.50/hr, paid time off, and meal discounts.

Qualifications

• Must be at least 21+ years of age at locations that serve alcohol.
• Maintain a valid driver’s license and proof of auto insurance.
• Must have the required licenses and permits within the first 30 days of employment.

Responsibilities

• Drive customer-focused culture and resolve customer issues.
• Verify food quality and ensure safety in the workplace.
• Analyze sales and maintain cost expectations.

Skills

Customer service skills

Leadership

Driving skills

Food safety knowledge

Knowledge of Google software

Education

Minimum of 2 years experience in restaurant operations

Job description

HIRING AT MULTIPLE LOCATIONS!!

Base pay: $11.50 - $15.00/hr based on experience. Earn an extra $2 per hour with tips!

Middletown - 100 Maple Village Center

Benefits at Pizza King:

• Paid Time Off
• 401(k) program with Employer Match
• Advancement opportunities
• $300 employee referral bonus
• Meal discounts while on the clock
• $1000 potential holiday incentive bonus
• Earn more with tips based on hours worked
• 30% discount when you dine-in or carry-out
• $50 birthday dinner and paid day off for your birthday
• Flexible scheduling available for full and part-time employees
• Health, dental, vision, accident, critical illness, and life insurance offered to eligible employees
• Years of Service Bonus – employees are given a bonus once they reach a milestone anniversary

Shift Manager Requirements:

• Must be at least 21+ years of age at locations that serve alcohol.
• Must be at least 18+ years of age at locations that do not serve alcohol.
• Maintain a valid driver’s license.
• Maintain proof of auto insurance.
• Acceptable driving record.
• Reliable vehicle for going to the bank, picking up product, or delivering occasionally.
• Able to maintain a liquor license and any other required permits.
• Must have the required licenses and permits within the first 30 days of employment.
• ATC Server Training Class within the first 90 days.
• Shift Managers must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate to oversee any Server with a Restricted Alcohol Permit (under 21 years of age).
• Minimum of 2 years experience in restaurant operations, or equivalent combination of education and experience.
• Proficient knowledge of Google software applications.
• District Manager approval for hiring decision & promotion.
• District Manager approval before running any shifts.

Shift Manager Essential Duties & Responsibilities:

Customer

• Drives customer-focused culture by serving as a role model in resolving customer issues and training team members to meet or exceed customer service standards.
• Verifies food quality is at the highest quality.
• Ensure the workplace is safe for both employees and customers by facilitating safe work behaviors of the team.
• Maintain food safety requirements along with customer and employee safety.
• Ensures that food safety standards are met in the store through direct observation as well as follow-up on food safety with team members.
• Respond quickly and respectfully to customer complaints.
• Make appropriate suggestions to customer’s orders to increase satisfaction with suggestive selling techniques.
• Acknowledge all customers entering and exiting the store.

People

• Organize and oversee the time spent on the job for yourself and all employees.
• Maintain a positive attitude and must lead by example.
• Maintain a sense of urgency with all aspects of customer service.
• Strive for the most efficient, courteous service possible.
• Promote teamwork & cross‑training from all employees.
• Follow all security procedures and precautions.
• Administer prompt, fair, and consistent corrective action for any and all violations of company policies, standards, and procedures.
• Setting priorities, managing details, providing recognition, and carrying out effective coaching to team members.

Sales/Profit

• Help to maintain sales, food, and labor costs to the expectations set by the company.
• Analyze sales, labor, inventory, and controllable items on a continual basis.
• Complete regularly scheduled inventories and order accordingly.
• Help guard against product unavailability by maintaining adequate inventory levels.
• Take specific corrective action to meet or achieve margin and sales growth targets.

Other

• Obtain complete knowledge of operational techniques, standards, policies, and procedures.
• Always follow company procedures and standards.
• Demonstrate teamwork.
• Adheres to cash handling and reconciliation procedures in accordance with company policies and procedures.
• Coordinate all phases of your operation through correction, direction, and follow‑up.
• Maintain appearance and cleanliness by following established cleaning lists.
• Complete all assigned duties.
• Attend all designated staff meetings and training sessions.
• Perform any other assignments or tasks assigned by your superiors.
• Maintain awareness in all areas of your operation.
• Maintain communication with your General Manager and District Manager.
• Anticipate working opening or closing shifts.
• Anticipate working for other Pizza King stores.
• Maintains prescribed opening and closing hours.
• Train and develop team members within the store.
• Expect additional duties and responsibilities as assigned.

Physical Requirements

• Able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Able to be on your feet for extended periods of time.
• Attendance at work is required.

Reports to:

• General Manager or Assistant General Manager

**reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**