Shift Manager

Great Lakes Taco, LLC; Madison Heights (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A fast-food restaurant seeks a Shift Lead in Madison Heights, MI. You will lead shifts, inspire your team, and ensure customer satisfaction while maintaining food quality. The ideal candidate has restaurant experience, strong leadership abilities, and excellent communication skills. Competitive pay rates from $14-$16 per hour, plus bonuses and benefits offered.

Benefits

Flexible Scheduling

401(k) Options

Paid Time Off after one year

Health Insurance Opportunities

Free Employee Meals

Qualifications

• 1 year of restaurant / retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication and organizational skills.

Responsibilities

• Lead shifts and prioritize customer satisfaction.
• Ensure food safety and quality of orders.
• Provide training and constructive feedback to Team Members.

Skills

Restaurant experience

Leadership skills

Excellent communication

Problem-solving

Basic math skills

Job description

About the Job

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is This You?

• 1 year of restaurant / retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management / leadership and organizational skills
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another)
• Attendance and punctuality a must
• Operating of cash register as needed and making change for other cashiers
• Basic math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard

• Pay rates range from $14-$16 per hour based on experience and location.
• Period Bonus Opportunities - earn up to $1950 annually!
• Flexible Scheduling - Full & Part Time Positions
• Next Day Pay
• Our restaurants are closed for Thanksgiving and Christmas so you can spend time with your family. These are also paid days!
• A Path for Advancement
• $250 Employee Referral Bonus
• Free Employee Meals
• 401(k) Options
• Paid Time Off after one year
• Discounts available with AT&T, Disney, Lyft, Great Wolf Lodge and more
• Health Insurance Opportunities
• LiveMás Scholarship
• Supportive above restaurant leadership team