Shift Manager

McDonald's; Lake Ozark (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Education through Archways to Oppor­t­

Medical, dental and vision coverage

Short- and Long-Term Disability

Life and accident insurance

Free Meals

Free Uniforms

Local Area Discounts

Job summary

McDonald's in Missouri is seeking a Shift Manager to lead daily operations, supervise crew schedules, and drive exceptional guest experiences in a fast-paced restaurant environment.

The role emphasizes leadership, teamwork, and adherence to McDonald’s standards for quality, service and cleanliness. 18+ years old, with prior managerial experience preferred, and a flexible schedule to fit peak times are expected.

Qualifications

• Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment.
• Must be 18 years or older to be a manager.
• Flexibility with schedules and ability to work in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules
• Inspire and empower staff to deliver outstanding guest experiences
• Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action around safety, security, inventory and profitability
• Cultivate training and continuous learning within the restaurant
• Drive and maintain high performance from the team

Skills

Leadership

Customer Service

Communication

Team Supervision

Food Safety

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s . This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules

Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience

Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards

• Take action first: Take measures around safety, security, inventory, and profitability

• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant

• Be results oriented: Drive and expect a high level of performance from the team

To be a successful Shift Manager, you’ll need:

• Passion for helping and serving others (customers and fellow team members)

• Strong customer service and support focus

• The ability to communicate effectively and anticipate customer needs; and

• To provide solutions and make decisions in a fast-paced environment

• Passion for helping and serving others (customers and fellow team members

• Strong customer service and support focus

The ability to communicate effectively and anticipate customer needs; and

• To provide solutions and make decisions in a fast-paced environment

Requirements:

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment, but not a requirement. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.

Additional Info:

Along with competitive pay, a shift manager is eligible for incredible benefits including:

• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage available
• Short- and Long-Term Disability, life and accident insurance available
• Local Area Attractions Discounts
• Free Meals
• Free Uniforms

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.