Shift Manager

McDonald's; Lacey (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid sick leave

Healthcare coverage for families

Paid vacation

Tuition reimbursement

Training opportunities

Employee discounts

Free meals

401(k) matching

Flexible scheduling

Job summary

McDonald’s is hiring a Certified Shift Manager to lead a shift, train crew, ensure food safety, and deliver guest satisfaction on a fast-paced restaurant floor. You will coach employees, maintain standards in kitchen, people, and service, and collaborate with managers to meet targets.

We offer competitive pay, benefits, and opportunities for advancement within a franchise environment.

Qualifications

• A humble and hospitable demeanor with a passion for helping and serving others.
• Ability to lead and motivate others.
• Desire to learn and grow.
• Commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Solutions and decision-making in a fast-paced environment.

Responsibilities

• Lead a shift, including Employee Training, Food & Restaurant Safety, and Guest Satisfaction.
• Effectively delegate tasks to Crew Members and maintain shift targets.
• Support the Assistant Manager and General Manager to achieve restaurant performance and quality standards in Kitchen, People, and Service.
• Uphold company policies and brand standards while leading by example.

Skills

Leadership

Customer service

Communication

Problem solving

Team motivation

Learning mindset

Safety compliance

Job description

Certified Shift Manager

Flexible scheduling with a side of always feeling valued. McDonald’s offers a job combo that will fit YOU.

Perks & Benefits:

• Competitive pay of $22.00 – $25.00 / hour plus cash incentives
• Paid sick leave and/or paid time away
• Company-paid Direct2Care Healthcare for every team member and their families on your first day of employment (FREE 24/7 access to a doctor)
• Paid vacation
• Tuition reimbursement and education assistance programs
• Training and advancement opportunities
• Employee discounts and free meals
• Employee rewards program
• Shared cost medical, dental, and vision insurance *
• 401(k) matching
• Available to employees who work an average of 30 hours per week or more.

Job Description:

• Level 5 / Non-Exempt / Full-Time / Hourly Employee / Reports to the General Manager
• Take action first: Lead a shift, including Employee Training, Food & Restaurant Safety, and Guest Satisfaction
• Be results-oriented: Effectively delegate tasks to Crew Members and maintain shift targets
• Lead the experience: Support the Assistant Manager and General Manager to achieve restaurant performance and quality standards in three areas:
  • Kitchen – Maintain food quality and safety
  • People – Coach, train, and provide feedback in the hiring decision‑making process
  • Service – Deliver a memorable guest experience by ensuring your shift is well‑prepared and organized to provide the best service to every guest, both internal and external
• Understand that teamwork is key: Leads by example while upholding all company policies and brand standards

To be successful in this position, you’ll need:

• A humble and hospitable demeanor with a passion for helping and serving others (customers and fellow team members)
• The capability to lead and motivate others
• A desire to learn and grow
• A commitment to excellence and safety in the workplace
• Strong customer service and support focus
• To provide solutions and make decisions in a fast‑paced environment
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about working in this restaurant but only partially describes all the job duties. Restaurant employees perform several tasks daily, and this posting does not list every job’s essential function.

McDonald’s Corporation and McDonald’s USA, LLC (the “Company”) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate‑owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally‑recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.