Shift Manager

Jimmy John's Sandwiches; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Jimmy John's in Knoxville is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. This role focuses on guest satisfaction, team development, and growing sales and profits.

The role requires availability for days, evenings, and weekends, plus the ability to read, write, and interpret safety rules and procedures. Physical requirements include standing, walking, lifting up to 50 pounds, and working in a busy environment.

Qualifications

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.

Responsibilities

• Runs shifts, leads team members, and supports restaurant management.
• Addresses and resolves guest inquiries and concerns promptly.
• Ensures staffing levels meet guest service requirements.
• Maintains a safe, clean environment and proper food handling.
• Forecasts sales, creates schedules, orders and tracks inventory, and completes weekly/business period reports.

Skills

Team leadership

Guest service

Staffing

Sales forecasting

Inventory management

Job description

The Shift Manager at Jimmy John's runs shifts, leads team members, and supports the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.

The successful Shift Manager is able to:

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members.
• Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Requirements:

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three (3) months experience as team member.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Demands/Working Conditions

• While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• The employee is frequently required to handle, feel and reach with hands and arms.
• The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!