Shift Manager

Harri; Knoxville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hawaiian Bros in Knoxville, TN is seeking a Shift Manager to support the GM and AGM in running the restaurant during shifts, ensuring a positive guest and team experience. You’ll help achieve sales and profit goals by applying our values, managing scheduling, labor planning, inventory, and handling occasional employee concerns.

The role emphasizes coaching and leading the team, scheduling that respects work-life balance, and maintaining safety and cleanliness standards while monitoring costs and

Qualifications

• Experience in team management or restaurant operations preferred.
• Strong communication and a passion for helping others grow.
• Ability to adapt to change and lead the team through shifts.

Responsibilities

• Run shifts and support GM/AGM in daily operations.
• Schedule shifts and plan labor to balance efficiency and staff wellbeing.
• Oversee inventory, monitor costs, and payroll where applicable.
• Coach and develop crew, leads, and trainers.
• Maintain safety and cleanliness standards.

Skills

Team management

Restaurant operations

Customer service

Communication

Job description

Job Summary

The Shift Manager supports the General Manager (GM) & AGM in running the restaurant during shifts, ensuring a positive, welcoming experience for our guests and team. You’ll assist with achieving sales and profit goals by applying company values and standards, managing scheduling, planning labor, overseeing inventory, and handling occasional employee concerns.

Key Responsibilities

Live Our Core Values

• Embody Hawaiian Bros’ values of Aloha Spirit, 'Ohana, Personal Growth, Inclusion, Honor, and Mahalo.
• Support team members in achieving their best and encourage a welcoming, supportive workplace.

Operations & People Management

• Support Leads and AGM/GM in guiding the team and ensuring a great guest experience.
• Handle minor guest issues with empathy; assist with major concerns and inform the GM.
• Motivate and coach team members, fostering a path for growth and development.
• Help schedule shifts that respect team work-life balance and meet business needs.
• Assist with managing payroll and keep hours up to date.

Community & Recruiting

• Build relationships in the community to attract great candidates for Lead roles.
• Help recruit, onboard, and develop Crew, Leads, and Certified Trainers.

Quality & Financial Management

• Ensure the restaurant operates smoothly, following safety and cleanliness standards.
• Monitor financial health by overseeing inventory, labor, and supply orders.
• Track expenses and share insights with the GM/AGM aiming for continuous improvement.

Qualifications

• Experience in team management or restaurant operations preferred.
• Strong communicator with a passion for helping others grow.
• Able to adapt to change and lead the team in adjusting as needed.

Join Us

Be part of a team that values each other, celebrates growth, and always brings the Aloha Spirit to work

Disclaimer

This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interview-ing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

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