Shift Manager

RaceTrac; Hendersonville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the convenience store sector is seeking a Shift Leader to support the General Manager and Co-Manager in overseeing store operations. The role involves ensuring customer satisfaction, maintaining food safety standards, and leading a team to deliver exceptional service. Candidates should have management experience and strong communication skills, with a commitment to upholding the company's core values.

Qualifications

• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Provide courteous and elevated experiences for guests.
• Monitor and adhere to food safety regulations.
• Coach, train, and assess team members.

Skills

Customer Service

Communication

Initiative

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

1. Customer Service:
   • Provide courteous, frictionless, and elevated experiences for guests.
   • Foster positive and professional relationships with co-workers and guests.
   • Communicate respectfully and maintain a team-oriented attitude.
   • Complete guest transactions efficiently at the cash register or self-checkout stations and suggest complementary products.
   • Address and resolve guest concerns promptly, involving regional team members as needed.
2. Food Safety and Availability:
   • Monitor and adhere to all RaceTrac, federal, state, and local safety regulations, including food safety standards.
   • Ensure all food offers are available and properly stocked.
3. Cleanliness and Store Presentation:
   • Maintain a clean and fully stocked store to enhance guest experience.
   • Execute shift duties maintaining presentation standards and representing the RaceTrac brand.
   • Clean food preparation areas and equipment according to RaceTrac standards.
4. Talent Leadership:
   • Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
   • Lead with a servant-leader mentality, prioritize tasks, go the extra mile, listen actively, communicate respectfully, and proactively solve problems.
   • Coach, train, and assess team members while adhering to operational standards.
   • Provide feedback and performance recommendations to the General Manager.

Qualifications:

• High School Diploma or GED in progress or completed.
• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Experience in high-volume, guest-focused, transactional environments preferred.
• Excellent written and verbal communication skills.
• Ability to take initiative.
• Able to lift up to 50 pounds and stand, bend, and reach repeatedly with minimal breaks.
• May require obtaining and maintaining a food handler permit, depending on local or state regulations.
• May require obtaining and maintaining an alcohol server permit, depending on local or state regulations.

RaceTrac is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.