Shift Manager

Papa John's; Greeneville (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

Papa John's in the United States is seeking an assistant manager to oversee the evening shift and ensure quick, accurate service while upholding quality standards. You will train staff, balance cash, greet customers, and help resolve issues to deliver an outstanding guest experience.

The role requires strong math, multitasking, and excellent communication. Prior experience is a plus, and familiarity with POS systems helps you hit targets and keep operations running smoothly.

Qualifications

• Must be 21 years or older.
• High school diploma or equivalent required.
• Experience with POS systems and cash registers preferred.
• Strong math and ability to multitask in a busy environment.
• Excellent communication and guest service skills.
• Previous restaurant experience is a plus.

Responsibilities

• Greeting customers when entering and leaving the premises.
• Managing transactions using a cash register.
• Balancing the cash register.
• Ensuring pricing, product, quality and quantities are accurate.
• Accepting payments in cash and by card.
• Providing change and receipts.
• Assisting other positions during shift to deliver quality product.
• Helping resolve customer complaints.
• Train new crew members.
• Upselling and cross-selling when appropriate.

Skills

Excellent communication skills

Math skills

Multitasking

Customer service experience

Education

High school diploma or equivalent

Tools

POS systems

Cash registers

Job description

Main responsibilities of a assistant manager:

• Manage evening shift crew of up to 6 crew members
• Ensure quality of product being served meets Papa John's expectations
• Trains new crew members
• Ensure a safe working environment for crew and guests

Assistant Manager Job Description:

We are looking for a qualified and responsible assistant manager to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Their main responsibilities include ensuring timely delivery of product, accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service.

The assistant manager we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of an Assistant Manager:

• Greeting customers when entering and leaving the premises
• Managing transactions using a cash register
• Balancing the cash register
• Making sure pricing, product, quality and quantities are accurate
• Accepting payments in cash, credit credit card
• Providing change and receipts
• A good understanding of every position and assist where needed during shift to deliver a quality product, timely.
• Helping resolve customer complaints
• Train new crew members
• Upselling and cross-selling when appropriate

Assistant Manager Job Requirements:

• 21 years old or older
• Previous experience a plus
• Must have at least a high school degree or equivalent.
• Experience with POS systems and cash registers
• Basic computer knowledge
• Good math skills
• Excellent communication skills
• Ability to effectively resolve complaints

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.