Shift Manager

Pizza Hut; Galax (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and drive daily operations. You will train team members, manage shifts, and uphold Pizza Hut and Tasty Hut, LLC standards to deliver fast, friendly service.

Responsibilities include inventory control, order placement, and maintaining health and safety. You will foster a positive restaurant culture and lead by example on all customer interactions.

Qualifications

• Must be ServSafe certified or willing to obtain certification.
• Experience leading a shift in a fast‑food or quick‑service environment preferred.
• Strong customer service mindset with ability to resolve concerns quickly.

Responsibilities

• Lead restaurant shifts and ensure smooth operations.
• Train team members on Pizza Hut standards and Learn Zone material.
• Oversee inventory, food orders, and scheduling to meet demand.
• Uphold health and safety, brand standards, and service principles.
• Deliver high customer satisfaction and maintain a positive team culture.

Skills

Team leadership

Customer service

Training & coaching

Inventory management

Scheduling

Food safety (ServSafe)

Brand standards

Microsoft Office

Education

ServSafe Certification

Tools

Hutlink

Learning Zone

Pizzapedia

POS systems

Job description

Position: Pizza Hut Shift LeaderJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager –Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.Prepare and Lead Your Team to Run Successful Shifts.Pay Rate(If Applicable):Duties/ResponsibilitiesTake Ownership and Responsibility of Restaurant and Team During ShiftsTrain Team Members to Pizza Hut and Tasty Hut, LLC Standards.Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs FirstOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Responsible for Inventory and Food OrdersEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Team Members Have the Tools and Knowledge Necessary for SuccessDeliver High Customer Satisfaction Results on All ShiftsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on ExecutionDelegate and Manage Team Member Workload While Running ShiftsCompliant with All Laws and RegulationsConduct Inventory Counts and AuditsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsBrand Steward for Pizza Hut BrandManages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM courses 4-5Proficient at Microsoft OfficeReliable Transportation and Computer basicsValid Driver's License PreferredCommunicate, Give Feedback in Positive MannerNational Sex Offender Registry CheckMotor Vehicle Record