Shift Manager

Landed; Fraser (MI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Referral bonuses

Job summary

American Franchise Brands seeks a Shift Manager for a Jimmy John's restaurant in Michigan. You will oversee all shift operations, ensure fast, accurate sandwiches and world-class customer service, and maintain a clean, organized store when the General Manager is not on duty.

You will supervise a team, train new staff, handle inventory and ordering, manage cash and paperwork, and support deliveries to maximize throughput during peak hours.

Qualifications

• Must read, write and communicate in English.
• Ability to use a personal computer and software (Word/Excel).
• Ability to handle high-volume, fast-paced operations and stress.
• Willing to work overtime, holidays and weekends as business dictates.

Responsibilities

• Mentor and supervise a team during shift.
• Oversee opening, food prep, service and closing procedures.
• Ensure accurate cash handling and daily paperwork.
• Greet customers, take orders and ensure world-class service.

Skills

English communication

PC & MS Office

Customer service

Staff management

Job description

Shift Manager Job Description

Reports to: General Manager

Job Summary: Manages all functions of a Jimmy John's restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

The Assistant Manager is expected to:

• Perform all duties of Inshoppers and drivers.
• Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Assists in the supervision of the preparation, sales, and service of food.
• Forecasts food items. Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Ensure that every customer receives world-class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes Closing Procedures.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift's systems and procedures for 100% integrity and completeness.
• Completes preventive maintenance and upkeep on store's equipment and supplies.
• Performs other related duties as required.

Requirements:

• Must be able to read and write and communicate in English.
• Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.
• Must be able to lift 50 pounds.
• Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
• Must have the stamina to work a minimum of 50-60 hours a week.

Special Requirements:

• Willing to work overtime, holidays, weekends as business dictates.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations.

Referral Program Bonuses:

• We're always looking for hardworking and passionate employees to join our team! If you know someone who would be a great fit, refer them through our referral program and earn up to $200 per referral!

NOTICE OF RIGHTS FOR DISABLED PERSONS

If you have a physical, mental, or other impairment that would interfere with your ability to perform in a position but which may be reasonably accommodated, you should notify Human Resources at [e-mail]. In Michigan, the Michigan Persons With Disabilities Civil Rights Act requires that you notify us in writing of your need for accommodation within 182 days after you become aware or should reasonably have known that the accommodation was needed. All written requests for accommodation must be submitted to Human Resources at [e-mail].